Skylar Bukta

Led and supervised a team of 40+ employees, including PRS case manager level 1 and 2, case aids, and home study case workers. Developed and executed strategic processes to improve the effectiveness of PRS service delivery, resulting in increased efficiency and enhanced outcome for unaccompanied minors. Ensured accuracy, quality, and compliance with PRS documentation by aligning processes with program and Office of Refugee and Resettlement requirements.

Bilingual Post Release Services Supervisor I and II at National Youth Advocate Program (2024-03 – Present)

• Led and supervised a team of 40+ employees, including PRS case manager level 1 and 2, case aids, and home study case workers.
• Developed and executed strategic processes to improve the effectiveness of PRS service delivery, resulting in increased efficiency and enhanced outcome for unaccompanied minors.
• Ensured accuracy, quality, and compliance with PRS documentation by aligning processes with program and Office of Refugee and Resettlement requirements.
• Conducted annual appraisals and six-month employee evaluations, providing actionable feedback to drive professional growth and improve job performance.

Bilingual Assistant Lead Case Manager at Southwest Key Programs Casa Kokopelli (2023-02 – 2024-03)

• Led and effectively coached a team of 35+ employees, increasing productivity and streamlining workflow.
• Developed individualized improvement strategies and goals for each employee, fostering professional development and enhancing team performance.
• Provided corrective feedback in a professional manner, motivating growth within the team.
• Stayed up to date on new ORR policies and procedures, providing accurate advice and guidance to ensure compliance.
• Evaluated employee performance through annual appraisals and 90-day evaluations.
• Built a rapport with third parties including: foreign consulates, FIRRP, GDIT, and ORR entities to accomplish safely and timely reunification and meet ORR deadlines.

Case Manager Mentor at Southwest Key Programs Casa Kokopelli (2021-10 – 2023-02)

• Served in a mentorship role within the position of a case manager, supporting professional development of new hires.
• Mentored and trained approximately 10 new case managers in one year.
• Acknowledged employee strengths and encouraged integration into their work routine.
• Implemented diverse teaching styles tailored to employee learning needs.
• Created training tools and onboarding documents to clarify job responsibilities, improving new hire understanding and performance.
• Brainstormed and analyzed problems to implement the best processes.

Bilingual Case Manager at Southwest Key Programs Casa Kokopelli (2019-11 – 2023-02)

• Submitted comprehensive digital and physical case files to the Office of Refugee and Resettlement for unaccompanied minors, ensuring compliance and accuracy.
• Conducted lengthy phone interviews in Spanish with the minors’ family members and sponsors, gathering critical information for case assessments.
• Managed deadlines for submission of digital service plan submissions and computerized assessments to consistently meet program requirements and timelines.
• Coordinated weekly treatment team meetings with representatives from all departments of the shelter to collaborative care planning.
• Demonstrated effective time management and professionalism to meet challenging deadlines in a fast-paced environment.

Child Care Teacher at Red Rocks Community College (2015-08 – 2018-05)

• Led of the before and after childcare program for 45+ children ages 5-12, ensuring a safe and engaging environment.
• Developed strong relationships with the children, families, and school staff.
• Created and taught STEAM activities and educational curriculum for the entire school year.

Psychology Research Intern at Colorado Christian University (2018-01 – 2018-05)

• Presented research findings at the 2018 Rocky Mountain Psychological Association Conference in Denver, Colorado.
• Performed data collection and qualitative analysis using Voyant Tools, contributing to robust research outcomes.
• Collaborated with professors to develop the research paper and design a conference poster for the conference.

Branch Office Administrator at Edward Jones (2014-12 – 2015-12)

• Delivered excellent customer service and maintained organization by managing constant client contact for the financial firm.
• Guided clients through their online accounts, improving accessibility and enhancing the user experience for all clients.

Bachelor of Arts in Psychology – Colorado Christian University (2018)