Sofia Peng

FOH Team Member, Carluccio’s, Leamington Spa (Apr 2023 - Present) 

• Delivered exceptional customer service by promptly fulfilling orders with a positive and professional attitude 
• Interacted with customers to ensure their needs were met and resolved any issues that arose
• Maintained a clean and organized work space

Team Member, Wok To Walk, Coventry (Jan 2023 - Present) 

• Greeted customers with a warm and professional demeanor and offered personalized menu recommendations, resulting in high levels of customer satisfaction 
• Provided prompt and helpful responses to customer inquiries, demonstrating excellent communication skills 
• Accurately processed food orders and handled payments with a strong focus on delivering excellent customer service 
• Demonstrated exceptional multitasking skills during busy periods, including managing the drive-through, resulting in efficient and timely service for customers 
• Maintained a professional and calm demeanor under pressure, ensuring that customer needs were met and exceeded