Sohna Makalo

I am a dedicated, results-oriented professional with a solid and thorough background in healthcare, Nursing assistant, patient care, administrative functions, and customer service. My key skill sets would include providing high-quality patient care, excellent customer service, good communication and interpersonal skills, compassionate support to diverse populations, including impatient care at the hospital, individuals with learning disabilities, autism, and other medical needs. Through my education in health & social care and management studies I have attained strong healthcare documentation skills, vital signs monitoring, data entry and file management, whilst maintaining a safe, supportive environment for customers, patients and peers.

Also perfecting my organizational and communicating skills through group projects and presentations, also including the ability to balance multiple responsibilities efficiently. I am fully committed to delivering exceptional care and support to improve patient outcomes and overall satisfaction within the healthcare industry.

Virtual Assistant - Baby and Beyond Hub - Remote

(2024-08 - 2025-12)

• Administrative Support: Handled calendar/schedule management, email organisation, data entry, phone calls.
• Customer Service: Acting as a first point of contact, handling inquiries, and managing customer communication.
• Digital Marketing: Social Media management, content creation (writing/editing), market research, and basic graphic design.
• Technical Tasks: Booking keeping, website management, and software support.

Healthcare Assistant - Exemplar Healthcare

(2024-05 - 2024-07)

• Patient Care: Delivered personalized assistance with hygiene, feeding, and daily activities, ensuring comfort and dignity in each interaction.
• Documentation & Reporting: Accurately recorded activities of daily living, skin integrity, and dietary and fluid intakes, maintaining clear and consistent records for ongoing patient care.
• Engagement & Interaction: Facilitated meaningful activities and provided one-on-one support, promoting mental and emotional well-being.
• Coordination & Safety: Accompanied patients to hospital appointments and outdoor activities, ensuring safe transitions and minimizing risk.

Nursing Assistant - Surrey and Sussex Healthcare NHS Trust

(2023-01 - 2024-02)

• Clinical Support: Assisted in vital sign monitoring, ECGs, bladder scans, and blood sugar checks, contributing to accurate diagnostics and timely patient care.
• Documentation Systems: Utilized the Cerna system to document nurse rounds, skin checks, incident reports, and assessments, ensuring high data accuracy and compliance with healthcare standards.
• Environmental Management: Maintained cleanliness and order within clinical areas to support infection control and patient comfort.
• Patient Engagement: Built rapport with patients through regular interaction, addressing concerns and ensuring a supportive and empathetic environment.
• Time Management: Prioritized and efficiently managed a dynamic workload, adapting to the needs of various clinical areas and patient demands.

Support Worker - Achieve Together - Horley, Surrey

(2021-07 - 2022-07)

• Specialized Care for Disabilities: Provided tailored support to individuals with learning disabilities, autism, and epilepsy, enhancing quality of life and promoting independence.
• Personalized Care Plans: Delivered assistance with personal care routines and meal support, aligning with individualized care plans.
• Behavioural Observation & Documentation: Maintained daily logs and incident reports, observing behavioural patterns to inform tailored support strategies.
• Activity Facilitation: Coordinated community outings, social interactions, and recreational activities, promoting social inclusion and engagement.
• Empathy & Communication: Established trusting relationships with clients, offering patient-centred care that respects individual needs and preferences.

Personal Assistant - Ifsal Consultancy Co Ltd - Banjul, Gambia

(2017-02 - 2021-03)

• Office Management: Organized meeting logistics handled travel arrangements, and managed office supplies, ensuring efficient daily operations.
• Financial Processing: Tracked and processed invoices for payment, supporting financial accountability and adherence to budget requirements.
• Record Keeping & Compliance: Prepared and maintained filing systems for documentation and correspondence, supporting data integrity and regulatory compliance.
• Communication & Coordination: Managed correspondence, transcribed meeting minutes, and coordinated schedules for the management team, facilitating effective internal communication.
• Customer Interaction: Assisted with front-office tasks, including phone and email inquiries, providing courteous and prompt service to clients and stakeholders.

TQUK Level 2 Certificate - Principles of Customer Service (RQF) - Isle of Wight College (2024-10)

Care Certificate (2022-01)

High School Diploma - Information Technology - Quantum Net Institute of Technology (2017-05)

Graduate Diploma - Management Studies, Management & Administration - Management Development Institute (2012-12)

High School Diploma - Business Studies - ITS Business Management School (2010-04)