Sonia Jhally

Highly organised and adaptable administrative professional with experience supporting day-to-day operations, managing records and documentation, handling data accurately, and communicating effectively with a wide range of people. Strong attention to detail with the ability to manage multiple priorities, meet deadlines and take ownership of tasks in fast-paced environments. Experienced in administrative support, data handling, document management, research and coordinating information across different tasks and stakeholders.

Proficient in Microsoft Office, Microsoft Teams and SharePoint, with strong written and verbal communication skills and a willingness to learn new systems and processes quickly. Reliable, organised and adaptable, with a professional approach to office administration, customer service and team support.

Administrative Assistant - TC Care - Hounslow, London

(2025-08 - 2025-10)

• Supported management with the day-to-day administration and operations of a domiciliary care company, helping to ensure efficient workflows and compliance with company procedures.
• Maintained, organised and audited care worker and service user records, handling sensitive personal information with a high level of confidentiality and attention to detail.
• Reviewed and updated company standards, guidelines and policies, ensuring documentation remained accurate, organised and aligned with internal procedures.
• Liaised professionally with care staff and service users, responding to queries and supporting the resolution of administrative issues.
• Audited records and documentation for accuracy, consistency and completeness, identifying discrepancies and ensuring information was kept up to date.
• Supported payroll and invoicing processes through accurate data reconciliation, demonstrating strong numerical accuracy and attention to detail.

Tutor - Superprof - Remote

(2023-09 - 2025-08)

• Managed multiple students independently, organising schedules, preparing lessons and balancing competing commitments effectively.
• Communicated complex information clearly and adapted explanations to suit individuals with different levels of knowledge, learning styles and needs.
• Built strong interpersonal and customer service skills through developing positive relationships with students and providing ongoing support.
• Planned and delivered tailored sessions, demonstrating strong preparation, organisation and attention to detail.
• Provided constructive feedback and practical guidance to help students achieve their academic goals and build confidence.
• Adapted quickly to changing requirements and individual needs, demonstrating flexibility and problem-solving skills.
• Managed administrative aspects of tutoring, including scheduling, communication and maintaining organised lesson plans and resources.

Specialist Notetaker - Randstad - Reading, United Kingdom

(2021-09 - 2023-03)

• Produced accurate and well-organised notes from complex discussions and academic content, demonstrating excellent attention to detail and information processing skills.
• Reviewed, summarised and structured large amounts of information into clear, concise and accessible records.
• Provided tailored administrative and academic support to individuals, adapting communication and working methods to meet different needs.
• Maintained a high level of professionalism, discretion and confidentiality when handling sensitive personal and academic information.
• Adapted quickly to different subject areas, environments and working requirements, demonstrating flexibility and a willingness to learn.
• Managed information accurately and consistently, ensuring records were clear, organised and completed to a high standard.

LLB - University of Reading (2023-07)

A-Levels - Geography, English Literature, Psychology - Dormers Wells High School (2020-08)