Admin and Trauma Support Worker - KHIRON CLINICS; GLOBAL TRAUMA RECOVERY CLINIC - United Kingdom
(2023-11 - 2025-12)
- Data Entry and Record Keeping: I maintain client records and update databases, ensuring compliance with data protection and confidentiality requirements.
- Report Preparation: I assist in preparing reports, case summaries, and documentation required for case reviews or team meetings.
- Resource Coordination: I help organize resources and materials needed for therapy sessions or support activities, such as information pamphlets, therapy aids, and supplies.
- Compliance and Documentation: I ensure all administrative processes adhere to legal, ethical, and organizational standards, particularly concerning client confidentiality and data protection.
- Team Support: I provide administrative support to the trauma support team, including preparing meeting agendas, taking minutes, and distributing relevant documents.
- Referral Management: I manage referral paperwork and coordinate with other agencies or services to ensure clients receive appropriate support.
- Administrative Tasks: I handle routine administrative tasks such as filing, photocopying, and ordering office supplies. Providing trauma informed support to meet the day-to-day needs ensuring their safety and wellbeing.
- Monitoring the trauma patients and performing the basic health checks, making the patients feel comfortable.
- Supervising and monitoring the trauma patients within the facility to ensure their safety
- Recommending patients that need more personalized treatment, documenting and maintaining patient's health records
- Administering medication, supporting patients with their daily activities and therapeutic care.
Admin and Support Worker - LIFE ANCHOR AGENCY - United Kingdom
(2022-11 - 2024-06)
- Managing Resident Records: Maintain accurate and confidential records for residents, including personal and medical information.
- Scheduling and Coordination: Coordinate staff schedules, arrange resident appointments, and organize facility activities.
- Handling Communication: Manage phone calls, emails, and inquiries from families, staff, and external agencies.
- Facility Management: Oversee the upkeep of the facility, including maintenance, cleanliness, and safety standards.
- Supplies and Inventory Management: Monitor inventory levels for medical and office supplies and place orders as needed.
- Resident and Family Support: Assist residents with administrative needs and act as a liaison for families, providing updates and addressing concerns.
- Compliance and Reporting: Ensure compliance with healthcare regulations and assist in preparing reports for management.
- Quality Assurance: Monitor the quality of services provided and gather feedback for continuous improvement.
Customer Associate - SAMASOURCE KENYA
(2020-11 - 2022-07)
- Research products/services/content across several online platforms.
- Conduct online content classification and categorization.
- Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold.
- Review, verify and correct provided data based on the laid down guidelines.
- Contribute to team effort by accomplishing related results as needed.
- Respond to online sales queries.
- Research, collect and collate required information from the web based on provided guidelines.
- Perform any other duties as required or as may be assigned by the lead from time to time.
Sales Representative - Ombogo Family Store
(2019-08 - 2020-09)
Self Employed
- Greet customers warmly as they enter the store.
- Assist customers with inquiries and provide information about products and store policies.
- Handle customer complaints and resolve issues in a friendly and efficient manner.
- Operate the cash register and handle transactions accurately, including cash, credit/debit card payments, and other forms of payment.
- Ensure the cash drawer is balanced at the beginning and end of each shift. Provide correct change and issue receipts for purchases.
Human Resource Assistant - NJIMIA PHARMACEUTICALS LIMITED
(2018-06 - 2019-08)
- Handle Recruitment and Onboarding: I would assist in the hiring process, from posting job vacancies to conducting initial interviews, and ensure a smooth onboarding experience for new employees.
- Manage Employee Relations: I would address employee concerns, handle grievances, and resolve conflicts, while promoting a positive and productive work environment.
- Organize Training and Development: I would coordinate training programs and support career development initiatives to help staff enhance their skills and advance within the company.
- Implement Performance Management: I would oversee performance appraisal systems, provide guidance on improvement plans, and ensure fair evaluations across the board.
- Administer Compensation and Benefits: I would assist with payroll processes, manage benefits programs, and ensure fair and consistent compensation practices.
- Ensure Compliance with Labor Laws: I would make sure that HR practices comply with local labor laws, maintain employee records, and support occupational health and safety initiatives.
- Develop HR Policies: I would help create and update HR policies, communicate changes to employees, and ensure adherence to company guidelines.
- Manage HR Reporting and Administration: I would prepare HR reports, maintain accurate employee databases, and handle various administrative tasks.
- Payroll support: I was able to collect employee payroll data, maintaining employee records by ensuring employee personal details, salary information and blank details are accurate and up to date. Ensuring Statutory compliance helping process deductions such as PAYE, NSSF NHIF/SHA, pension contributions and other legal deductions.
Customer Care and Cashier - Nairobi Aviation College
(2011-12 - 2014-08)
- Office Management: I assist in managing the day-to-day operations of the office, including overseeing office supplies, equipment maintenance, and facility management.
- Scheduling and Coordination: I help coordinate appointments, meetings, and events, ensuring schedules are well-organized and communicated to relevant parties.
- Documentation and Filing: I maintain accurate records, organize files, and handle documentation to support efficient information retrieval and compliance.
- Handling Communication: I manage incoming and outgoing correspondence, including emails, phone calls, and mail, directing inquiries to the appropriate staff members. Receiving clients and explaining various courses offered in the institution.
Cashier - Ombogo Family Store
(2010-05 - 2011-09)
Self Employed
- Greet customers warmly as they enter the store.
- Assist customers with inquiries and provide information about products and store policies.
- Handle customer complaints and resolve issues in a friendly and efficient manner.
- Operate the cash register and handle transactions accurately, including cash, credit/debit card payments, and other forms of payment.
- Ensure the cash drawer is balanced at the beginning and end of each shift.
- Provide correct change and issue receipts for purchases.
Hospital Care and Maternity Leave
(2014-10 - 2015-10)
