Sonia Teal

I have a proven track record of leading and motivating those around me, and performing effectively as a team player. I have relished the opportunity to demonstrate and develop my skills to motivate and communicate knowledge to others. My passion, enthusiasm and commitment have contributed to the creation of truly customer focused, team-based environment.

I have learned that position of trainer/ tutor/ assessor embraces many roles and responsibilities, is a constant challenge, and is one that I enjoy to the full. I am committed to developing my skills and increasing my qualifications in these fields.

Business Vocational Tutor - Nacro Education

(2024-01)

• Planning and delivering engaging lessons, developing resources, and creating a positive learning environment for business-related subjects.
• Monitoring student work, providing feedback, and offering support to help them achieve their learning goals and progress to the next level.
• Providing support to students, addressing their individual needs, and contributing to their overall well-being.
• Integrating activities that develop employability skills such as CV writing, interview practice, and job research.
• Collaborating with other tutors and staff to enhance the learning experience, identify support needs, and contribute to the overall quality of the education program.
• Potentially supporting students with work placements and connecting them with local businesses.
• Ensuring accurate and timely completion of assessments and other required paperwork.

Administrative Officer - Department for Work and Pensions

(2020-01 - 2023-12)

• Working as part of a team to support and improve the delivery of excellent customer service, quality and performance.
• Undertaking telephone calls and face to face conversations with customers to collect information and to ensure correctness and accuracy of data held.
• Utilising different IT platforms to support the activity and the accurate recording of information. Keeping case records accurate and up to date, ensuring all actions taken have been recorded on the appropriate IT systems.
• Issuing enquiries as directed, and ensuring responses are received where appropriate, within agreed timescales taking the appropriate follow up action.
• Ensuring all relevant information is collated for forward action as directed by Team Leader.
• Understanding and achieving personal productivity expectations and ensure standard processes and guidance is adhered to at all times.
• Ensuring awareness and compliance of all aspects of security and data protection are adhered to.
• Communicating clearly and concisely to a wide range of customers face to face and by telephone, respecting diversity at all times, whilst taking personal responsibility for their experience of our service.
• Complying with all relevant policy and procedure regarding DWP Standards of Behaviour.

Employer Engagement Consultant - LEMA Engineering & Manufacturing Academy

(2019-01 - 2020-12)

• Selling the benefits of the apprenticeship programme to potential employers and building strong relationships with them to ensure the apprentices gain experience relevant to their apprenticeship.
• Mentoring young people to prepare them for the workplace and ensuring apprentices are matched appropriately to the roles.
• Conducting health and safety assessments of the workplace location and ensuring that all relevant quality and compliance paperwork is in place.
• Ensure appropriate records of apprentices and employers are maintained.

Self-employed Administrator - Hygienic Wall Cladding

(2014-01 - 2019-12)

• Marketing.
• Generate new leads.
• Finance and budgets.
• Answering calls and dealing with initial enquiries.
• Liaisons within Health care, Education, Private and Commercial Clients.
• Managed error database and recorded outcomes.
• Time Management & Prioritization.
• Research & Data Collection.
• Report Writing & Editing.
• Account Creation & Update.
• Customer Relations.
• Phone, Email & Face to Face Communications.
• Team Leadership & Support.
• Faxing, printing, photocopying and scanning.
• Creating and modifying documents using Microsoft Office.
• Updating, processing and filing of all documentation.

Training assessor - Performance Through People

(2013-01 - 2014-12)

Maternity cover

• Delivering NVQ qualifications and Apprenticeship Frameworks in the workplace. Specialist in delivery of customer service, business administration and retail.
• 1:1 coaching producing individual assessment and development plans towards achieving NVQ standards.
• Excellent time management & organization skills Initial assessment to ascertain suitability for NVQ Administration and completion of funding and enrolment documentation.
• Recruitment and Marketing.

Training assessor - People Serve

(2007-01 - 2009-12)

• Delivering A/AA/T2G in Customer Service, Business Admin and Retail qualifications.
• 1:1 coaching producing individual assessment and development plans towards achieving NVQ standards.
• Effective evaluation of feedback to ensure continuous improvement and fulfilment of training needs.
• Planning & organizing visits to fit into busy work schedules.
• Achieved various success stories on achievements.
• Recruitment and Marketing.

Training assessor - Action for Employment

(2006-01 - 2007-12)

• Delivering E2E/T2G in Customer Service and Retail L2/L3.
• 1:1 coaching producing individual assessment and development plans towards achieving NVQ standards.
• Excellent time management & organization skills Initial assessment to ascertain suitability for NVQ Administration and completion of funding and enrolment documentation.
• Delivering NVQ qualifications and Apprenticeship Frameworks in the workplace. Specialist in delivery of customer service, business administration and retail.

Training assessor - Protocol Skills

(2003-01 - 2006-12)

• Delivering ETE/T2G/A/AA in retail L2/L3, Customer Service L2/L3, Team Leading L2, Key skills, technical certificates.
• 1:1 coaching producing individual assessment and development plans towards achieving NVQ standards.
• Conducted various training sessions with learners, personal presentation, communication and Health and Safety.
• Achieved numerous success stories within Protocols news magazine and express and star.
• Recruitment and Marketing.

Assistant Manager - Paul Simon Ltd

(2002-01 - 2003-12)

• Leading, coach and help develop team members.
• Intervene when necessary to aid the group in resolving issues.
• Assure that the team members have the necessary education and training to effectively participate on the team.
• Administration duties including word, excel, email, internet etc...
• Encourage creativity and constant improvement.
• Motivate and inspire team members.
• Familiarize the team with customer needs, specification, targets, development process and techniques and tools to support task performance.
• Help keep the team focused and on track.
• Establish meeting times, places and agendas. Provide status reporting of team activities against the program plan or schedule.

Sales Consultant - Bensons Beds Centre

(1999-01 - 2001-12)

• Customer sales.
• Customer orders.
• Arranging deliveries.
• Invoices.
• Handling customer queries and complaints.
• Call handling.
• Stock control, merchandising, targets, general paperwork.

Sales Assistant - Sports world Ltd

(1998-01 - 1999-12)

• Customer service, till point, merchandising, stock control, deliveries, price and tagging, housekeeping, security.

Cashier - Capital Hair & Beauty Ltd

(1996-01 - 1998-12)

• Customer service, merchandising, display competitions, stock take, deliveries, till point, call handling, customer orders.

Sales assistant - Lloyds Chemist

(1993-01 - 1996-12)

• Collecting prescriptions, customer service, till point, merchandising, stock control, health and safety, security, housekeeping.

GCSE - English lit, English, Math's, German, Art & Science - Shire Oak Comprehensive school (1990-01 - 1995-12)