Soniya Barber

A friendly, reliable, and highly motivated professional with extensive experience in hospitality, customer service, reception, administration, and education support. Experienced in managing busy environments while maintaining excellent customer service and organisational standards. Confident working under pressure, leading teams, resolving customer enquiries, and building positive relationships with colleagues and customers.

Recently completed a CACHE Level 3 Teaching Assistant qualification and gained valuable experience supporting pupils in primary and secondary schools, including children with SEN/SEND. Known for a positive attitude, excellent communication skills, and a strong work ethic.

Receptionist - Radisson Blu East Midlands Airport

(2019-01)

• Welcome guests and provide professional check-in and check-out services.
• Deliver excellent customer service in line with the Radisson Blu "Yes I Can!" service standards.
• Respond promptly to guest enquiries and resolve issues efficiently.
• Handle telephone calls and transfer enquiries to the appropriate departments.
• Work effectively in a busy, fast-paced hotel environment.
• Maintain accurate guest records and complete administrative tasks.
• Drive the hotel shuttle minibus, transporting guests safely to and from the airport.
• Work closely with colleagues to ensure smooth daily operations.

Teaching Assistant / Supply Support - Various Schools

(2021-01 - 2022-12)

Schools included: Fleckney Church of England Primary School, Eastfield Primary School, Avanti Fields School, Soar Valley College, South Charnwood School

• Supporting teachers in delivering classroom activities.
• Working with pupils individually and in small groups.
• Supporting children with SEN/SEND.
• Encouraging positive behaviour and engagement.
• Preparing classroom resources and learning activities.
• Monitoring pupil progress and providing feedback.
• Following safeguarding, behaviour management and health and safety procedures.
• Supporting pupils to reach their full potential through positive encouragement.
• Answering phone calls and greeting visitors.
• Managing emails and appointments.

Shift Manager - Pizza Hut

(2013-01 - 2019-12)

Progressed from Receptionist to Shift Manager through strong performance and commitment.

• Managing daily restaurant operations.
• Supervising and motivating staff.
• Preparing staff rotas.
• Managing labour costs and cost of sales.
• Cash handling, banking and end-of-day reconciliation.
• Delivering excellent customer service.
• Resolving customer complaints professionally.
• Ensuring health and safety standards were maintained.
• Training and supporting new team members.

Retail Assistant - Primark

(2014-01 - 2016-12)

• Delivered excellent customer service.
• Operated tills and handled cash accurately.
• Replenished stock and maintained high shop floor standards.
• Assisted customers with enquiries.
• Completed end-of-day cashing up procedures.

Volunteer - Cancer Research UK

• Assisted with charity fundraising and retail support.
• Worked as part of a team providing excellent customer service.

Higher National Diploma - Travel and Tourism - Leicester College

BTEC - Travel and Tourism - Gateway College

GCSEs - English, Mathematics, Art, History, Geography - Rushey Mead School