Sonya Bi

A reliable, hardworking, and highly organised retail professional with over 13 years of experience in customer service and retail operations. Experienced in cash handling, stock replenishment, merchandising, and maintaining high store standards in busy retail environments. A confident team player with excellent communication skills, a positive attitude, and the ability to adapt quickly to changing priorities. Committed to delivering outstanding customer service and supporting business success.

Retail Assistant / Cashier - Primark - Leeds

(2013-09)

• Deliver excellent customer service in a fast-paced retail environment.
• Operate tills accurately, handling cash, refunds, and exchanges.
• Replenish stock and ensure products and sizes are always available.
• Maintain a clean, safe, and well-organised shop floor.
• Assist customers with enquiries and provide product information.
• Work effectively as part of a team to achieve store targets.

Retail Assistant / Cashier - Primark - Merry Hill, Dudley

(2012-11 - 2013-07)

• Served customers efficiently at the checkout.
• Replenished stock and maintained product availability.
• Organised and maintained a clean and safe shop floor.
• Assisted customers with enquiries and provided excellent service.

Office Assistant - Speedy Autos - Stewart Street, Wolverhampton

(2012-09 - 2013-07)

• Maintained a clean, safe, and organised office environment.
• Organised vehicle parts and stock.
• Prepared customer receipts and completed general administrative duties.
• Supported the day-to-day running of the business.

Customer Service Assistant (Business Project) - Fair Trade Shop, Colton Hills Community Language School

(2010-09 - 2011-07)

• Assisted customers with purchases and enquiries.
• Handled cash transactions accurately.
• Worked as part of a team in a customer-facing environment.
• Developed customer service, teamwork, and communication skills.

Work Experience - Birmingham Midshires - Pendeford Business Park, Wolverhampton

(2009-09 - 2009-09)

• Gained experience in office administration.
• Assisted with customer telephone enquiries.
• Worked effectively within a professional team.
• Developed communication and organisational skills.

BTEC Level 3 Diploma (Double Award) (2012)

Level 2 NVQ in Spanish - Spanish (2010)

BTEC First Diploma (Double Award) (2010)

GCSEs