Sophia Destefano

Hospitality professional with experience in luxury dining and inn environments, delivering refined, guest-centered service across multiple front-of-house roles. Known for professionalism, adaptability, and attention to detail in high-volume and upscale settings.

Background in communications and public relations, bringing strong interpersonal skills and brand awareness to guest experience roles.

Front-of-House & Pastry Support | Support Staff → Host → Server → Barback → Event Supervisor at The Tavern at The Bedford Post Inn (2024-07 – Present)

Delivering elevated, personalized guest experiences in a high-end, fine-dining, and inn environment

• Maintained luxury service standards across dining room, bar, private events, and pastry service
• Coordinated closely with the kitchen, pastry team, bar, and management to ensure seamless service flow
• Anticipated guest needs and resolved concerns discreetly to enhance satisfaction and loyalty
• Assisted with weddings, private events, and special occasions, ensuring polished execution
• Supervised and supported front-of-house staff during events and high-volume services
• Managed guest flow, reservations, and wait times to maximize comfort and efficiency
• Upheld cleanliness, presentation, and brand standards in all guest-facing areas

Back-of-House Pastry Support at The Tavern at The Bedford Post Inn (2024-07 – Present)

• Assisted pastry team with prep, plating, and service for fine-dining and event menus
• Maintained organization, sanitation, and quality standards in a professional kitchen setting
• Supported timely dessert execution during high-volume services and special events

Hospitality Team Member at The Capitol Theatre (2023-09 – 2024-03)

Provided attentive guest service in a fast-paced entertainment venue

• Collaborated with team members to ensure smooth guest flow and positive experiences
• Maintained high standards of professionalism and attention to detail

Receptionist at Compassion Veterinary Center (2022-04 – 2023-05)

Served as the first point of contact for clients, delivering empathetic and professional service

• Managed scheduling, phone communications, and administrative tasks efficiently
• Demonstrated strong multitasking, organization, and customer service skills
• Utilized practice management software to maintain accurate records

B.A. in Communications (Public Relations Concentration) – SUNY New Paltz (2023-05)