Sophia James

Committed and dependable Front of House Manager with over 5 years' experience in customer service and 3 years of management experience within a fast-paced hospitality environment. Skilled in leading teams, driving performance, managing labour budgets, and delivering exceptional guest experiences. Strong communicator with proven leadership, organisational, and problem-solving abilities.

Front of House Manager at Wagamama (2023-09 – Present)

• Manage a team of 30+ employees.
• Create and manage staff rotas in line with labour budgets.
• Monitor KPI performance and implement improvement plans.
• Support profit and loss management alongside kitchen leadership.
• Ensure compliance with company policies and training requirements.
• Support recruitment, coaching and development of team members.

Front of House Team Member at Wagamama (2021-10 – 2023-09)

• Delivered excellent customer service in a busy restaurant environment.
• Provided menu and allergen guidance to guests.
• Managed reservations and table allocations.
• Communicated effectively with front and back of house teams.
• Promoted seasonal menu items and special offers.

Certificate of Higher Education in Health and Social Care – Madeley Academy, Telford and Wrekin (2021-09 – 2023-03)