Sophia Springett
IT PAS Officer
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About
A proactive and adaptable professional with strong experience in Digital Services, Application Support, and customer‑facing environments. Skilled in resolving operational issues, supporting a broad range of users, and maintaining reliable systems. Clear communicator with strong problem‑solving skills, calm under pressure, and committed to delivering accessible, user centered services.
Experience
IT PAS Officer - West Suffolk NHS Foundation Trust
(2020-06)
Managing clinic documentation and appointment workflows, ensuring accurate records and timely communication with GP surgeries. You support patients and staff by troubleshooting system issues, configuring clinics and templates, and maintaining the Patient Portal. Prioritising clinically urgent work, collaborate across Digital Services, and contribute to system updates, testing, and ongoing service improvements.
Application Support Officer - West Suffolk NHS Foundation Trust
(2023-10 - 2024-10)
Secondment
IT Service Desk Engineer - West Suffolk NHS Foundation Trust
(2017-12 - 2020-06)
Business Support Officer - Suffolk County Council
(2015-09 - 2017-12)
Education
NCFE Level 2 - Cyber Security (2025)
NCFE Level 2 - Equality & Diversity (2025)
NCFE Level 2 - Understanding Coding
NVQ Level 2 - Business Administration (2015 - 2016)
A-Levels - Psychology, History, Business Studies (2013 - 2015)
GCSEs - Maths, English Literature, English Language, Science, Business Studies, History, Child Development (2009 - 2013)
