IT PAS Officer
Send a job offer directly to this candidate
A proactive and adaptable professional with strong experience in Digital Services, Application Support, and customer‑facing environments. Skilled in resolving operational issues, supporting a broad range of users, and maintaining reliable systems. Clear communicator with strong problem‑solving skills, calm under pressure, and committed to delivering accessible, user centered services.
IT PAS Officer at West Suffolk NHS Foundation Trust (2020-06 – Present)
Managing clinic documentation and appointment workflows, ensuring accurate records and timely communication with GP surgeries. Supporting patients and staff by troubleshooting system issues, configuring clinics and templates, and maintaining the Patient Portal. Prioritising clinically urgent work, collaborating across Digital Services, and contributing to system updates, testing, and ongoing service improvements.
Application Support Officer at West Suffolk NHS Foundation Trust (2023-10 – 2024-10)
IT Service Desk Engineer at West Suffolk NHS Foundation Trust (2017-12 – 2020-06)
Business Support Officer at Suffolk County Council (2015-09 – 2017-12)
NCFE Level 2 in Cyber Security (2025)
NCFE Level 2 in Equality & Diversity (2025)
NCFE Level 2 in Understanding Coding
NVQ Level 2 in Business Administration (2015 – 2016)
A-Levels in Psychology, History, Business Studies (2013 – 2015)
GCSEs in Maths, English Literature, English Language, Science, Business Studies, History, Child Development (2009 – 2013)
