Sophie Clement

Through various experiences I have gained a range of transferable skills such as; excellent customer service interactions, efficient time management and the ability to multitask during busy periods. My charismatic and likeable personality makes me easy to get along with, supporting me in different scenarios involving customers and even other employees. Within this CV I will demonstrate how I acquired different skills and have been able to utilise them through various lines of work

FOH/Barista at Paris Baguette (2023-09 – 2023-11)

• Managed shop operations, served customers, and worked efficiently during peak times.
• Ensured that customer service was prompt and friendly, collaborated with team members and maintained a clean and organised workspace.
• Enhanced customer loyalty and supported the overall efficiency of the team.

Sales Floor Assistant /Barista at The Hummingbird Bakery (2022-09 – 2023-06)

• Sold high-quality products with exceptional customer service and prepared many hot beverages
• Provided attentive service, collaborated with my team, communicated clearly, and used upselling techniques to enhance customer satisfaction and support sales targets.
• My approach has led to higher customer satisfaction, a more efficient work environment, and positive contributions to sales goals with weekly sales rocketing to around £25,000.

FOH Team Member at Poptata (2021-09 – 2022-04)

• Processed transactions, prepared food orders and maintained cleanliness.
• Supplied personalised assistance with in store orders, learning the menu within my first week to better serve customers
• My quick adaptation to the menu allowed for smoother service, throughout peak hours.

GCSE – City Heights E-Act Academy A Levels in Biology & Chemistry – City of Westminster College