Front of House Team Member - Bill's Restaurants - London, Greater London
(2026-04)
- Task Execution: Complete daily tasks, meet deadlines, and follow instructions from supervisors accurately.
- Customer Service: Interact with customers warmly, resolve basic inquiries, and ensure a positive, welcoming experience.
- Collaboration: Brainstorm with colleagues, assist during busy periods, and contribute to a positive workplace culture.
- Quality Control: Maintain high standards for products or services and immediately report any issues or defects to management.
- Cleanliness & Compliance: Keep work areas clean, organized, and compliant with safety, hygiene, and industry regulations.
Team Leader - Rhubarb Hospitality Collection - Heathrow
(2025-11 - 2026-04)
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service.
- Managing operations and admin
- Leading and motivating the team
- Managing performance
- Solving problems
- Caring for the health, safety and welfare of people
- Fostering open communication
- Creating a positive work environment
- Coordinating with other departments
- Supporting professional development
Server/Waitress - TRG Concessions - London
(2022-05 - 2025-11)
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Hostess-Concession - TRG Restaurants - London Heathrow Terminal 2
(2021-08)
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Asking their allergies and showing the Allergy information/guidelines using the Ipad.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming
Server/Waitress - Ping Pong Dim Sum Restaurant - London, Greater London
(2021-09 - 2022-05)
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Hostess - Spuntino - Heathrow T3
(2018-12 - 2021-08)
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Carer Assistant - Primrose House Care Home Ltd - Harrow, United Kingdom
(2016-02 - 2018-02)
- Assist clients with personal care tasks, such as washing, dressing, eating and toileting.
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed linens.
- Assist in the safe lifting, transferring, repositioning and movement of clients.
- Accompany clients to medical appointments.
- Observe, monitor and record client's physical and emotional well-being, and promptly report any changes to senior staff.
- Encourage clients to participate in social and recreational activities.
Café Assistant - Giraffe coffee shop - London Heathrow Terminal 5
(2019-04 - 2019-07)
- Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables.
- Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
- Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
- Managing queues and meeting customer expectations, upsell to maximise profit.
- Service of hot and cold beverages, cakes and other food items.
- Keeping the areas tidy and clean including table clearing, removing dirties and waste.
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Handling customer complaints in the first instance and reporting feedback to the Managers.
- Working within established guidelines and operating procedures.
- Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
- Keeping up to date with special promotions and creating displays.
- Ensuring compliance with all legislation, H&S and food hygiene.
