Sophie Cleverley

Motivated and well organised admin assistant with experience in office-based environments. Thrives on providing a solid back up to key people. Remains calm and ensures that all duties are carried out to the highest standards and within strict timeframes and deadlines.

Comfortable working as part of a team or independently with a focus on delivering quality admin support. Eager to learn and open to undertaking a range of different tasks. Keen to obtain employment in a professional environment.

Key strengths include willingness to learn and develop professionally. Used to working within a confidential environment.

Contract Support Administrator at Kier Group (2025-03 – Present)

Patient Co-ordinator at Danone (2022-05 – 2025-03)

• Providing the highest levels of customer satisfaction and professional customer support
• Establishing rapport so you can have meaningful conversations with patients/carers and healthcare professionals to understand how you can help and then providing relevant solutions
• Maintaining and updating customer account details
• Handling complaints and taking ownership to resolve them
• Being the voice of our patients/carers to help us continually improve
• Acting with care and integrity - making time to resolve queries and building the trust to provide great service

Administration Assistant at Apetito (2018-07 – 2022-04)

• Answer telephones and action customer and service users' requests in an efficient and pleasant manner
• Inputting menus and making outbound calls to customers and prospects including marketing of our service
• To ensure each customer is provided with "exemplary" service on each telephone call or contact
• To support with the new customer referral process
• To update customer records and liaise with customer relatives as required
• To ensure customers' needs are met and exceeded
• Prepare promotional literature as required and communicate details of new products or promotions to customers
• To share best practices with colleagues in an effort to continuously improve our service proposition
• To actively take an interest in the products we sell and promote the benefits of apetito healthy and nutritious meals to all our customers
• To carry out work on the Meals Management System (eMEAL), ensuring that all details are up to date and accurate, including round scheduling, debts and arrears
• To monitor weekly/monthly service user non-payment and debt positions, undertaking targeted debt recovery procedures as required
• To deal with service-related information and problems and liaise with Client and Local Authority departmental managers to ensure that all relevant service information is relayed to the appropriate client officers

Site Event Host at Apetito (2018-05 – 2018-07)

Professional Support Administrator at Monahans Accountants Trowbridge (2017-09 – 2018-01)

• Generating of Engagement letters and sending to clients including producing standard letters
• Recording of time spent of specified tasks and completion of timesheet
• Provided cover for reception when required
• Promptly answer all calls that came in and if they had to be redirected
• Organising of incoming and outgoing courier items between offices
• Organising and setting up of conference rooms, booking of rooms
• Meeting and Greeting Clients on Reception
• Scanning documents
• Use of Franking machine and dealing with all outgoing and incoming post
• Binding accounts ready for dispatch to Clients
• Using Microsoft Office on a daily basis
• Dealing with HMRC for Tax Returns and Gaining UTR's

Work Experience at Wiltshire College (2016-09 – 2017-06)

This course took place at Wiltshire College of which I completed the whole year of this course which included doing ICT Exams and also my Word Processing and Text Processing Exams.

Work Experience at Middletons Solicitors (2016-09 – 2017-06)

This was a week's work experience whilst I was doing my Level 2 Business and Administration of which took place in 2016.

• Archiving client files
• Scanning and faxing documents to Clients and Third Parties
• Working as part of a team
• Scanning and Filing Wills, Deeds, Probates and other legal documents
• Audio typing

Receptionist at Wiltshire College Reception (2016-06 – 2017-01)

I was doing work experience on a Thursday to help me gain skills which I was then able to use as part of my course for my Level 2 Business and Administration Course at Wiltshire College.

• Dealt with money and private and confidential information
• Faxing and Scanning documents
• Dealing with and helping visitors with any queries or problems that may occur
• Answering the phone
• Filing private and confidential documents

Receptionist/Prescription Clerk Assistant at Pharmacy (2016-06 – 2017-01)

Also within this period of time I was doing work experience on a Thursday to help me gain skills which I was then able to use as part of my course for my Level 2 Business and Administration Course at Wiltshire College.

• Dealing with prescriptions and all patients' queries
• This role was part of my Business & Administration Course and allowed me to gain experience in a working environment
• Worked with sensitive information and confidentiality was maintained at all times
• Book keeping checks
• Dealing with prescriptions
• Patient Queries
• Booking Appointments
• Taking phone calls
• Sending and receiving emails

Level 3 Business and Administration Course at Wiltshire College (2016-09 – 2017-06)

This course took place at Wiltshire College of which I completed the first year of this course. In between the time gap of June 17 and Sept 17 I was currently waiting to go back into Wiltshire College to study my second year of Level 3 Business and Administration of which I then didn't continue to proceed into my second year as was offered the employment option as shown above.

Apprentice Hairdresser at Roland John Hair Studio (2014-07 – 2014-09)

This was an apprenticeship that I did when I first left school.

Work Experience at Acheson & Acheson (2014-01 – 2016-08)

This took place during various parts of both 2014 and 2015 whilst I was still job searching. This also took place during the summer of 2016 whilst I was waiting to start my college course.

BTEC's and OCR's (GCSE's) – John of Gaunt School

Functional Skills Level 1 and Level 2 in Maths and English – Wiltshire College (2016-09 – 2017-06)

Level 2 Business and Administration in Business and Administration – Wiltshire College (2016-09 – 2017-06)

Level 3 Business and Administration Course in Business and Administration – Wiltshire College (2016-09 – 2017-06)