People Talent & Culture Administrator at Ethos Communication Solutions Ltd (2024-06 – 2026-03)
- Member of the Group Senior Leadership Team (SLT), contributing to people-focused decision making.
- First point of contact for HR queries, providing timely and confidential advice to employees and managers.
- Managed day-to-day HR operations and maintain accurate HRIS (People HR) records in line with GDPR and company policy.
- Coordinated full onboarding and offboarding processes including contracts, DBS checks, reference checks, inductions, IT setup and exit interviews.
- Administration of salary reviews and contractual changes ensuring documentation is completed and filed appropriately.
- Supported payroll by ensuring accurate and timely submission of employee data (starters, leavers, contractual changes and collation of documentation for P11D's, P60's and audit requests).
- Tracked probation reviews and annual performance appraisals, ensuring deadlines are met and documentation is completed and filed appropriately.
- Provided administrative support for training activities, ensuring accurate records and timely communication with stakeholders.
- Supported ER matters including grievances, disciplinary and redundancies ensuring compliance with company policy and employment law.
- Managed contractor agreements including preparing agreements, completing CEST assessments, and ensuring compliance with IR35 regulations.
- Managed employee benefits administration including enrolments, renewals and the main liaison with external providers.
- Contributed to recruitment activity including job postings, agency liaison, interview coordination and supporting hiring managers throughout the process.
- Supported policy development and employee handbook updates.
- Supported the transformation of the HR function into a modern, people centric People & Culture team.
- Introduced and coordinated wellbeing initiatives including company Wellbeing Days, "Wellbeing Wednesdays" and Wellbeing Champions, enhancing employee engagement.
- Coordinated engagement surveys, recognition programmes and internal communications including quarterly newsletters.
- Contributed to HR projects aligned with business growth and organisational development
HR Coordinator & Office Manager at Ethos Communication Solutions Ltd (2019-11 – 2024-06)
- Line managed the Office Administrator.
- Managed head office facilities and liaised with maintenance providers.
- First point of contact for HRIS (People HR) queries.
- Maintained accurate personnel records and HRIS data.
- Coordinated onboarding and offboarding, including contracts, checks, and inductions.
- Monitored probation periods and reminded managers of review deadlines.
- Administered employee benefits.
- Provided note-taking support for grievances, disciplinary, and redundancies.
- Prepared the monthly HR newsletter.
- Managed holiday and sickness administration.
- Maintained and updated the company handbook.
- Supported recruitment activities, including job postings and interview coordination.
- Coordinated employee training and development needs.
Senior Service Controller at Ethos Communication Solutions Ltd (2019-03 – 2019-11)
- Supervised Service Controller and supported team development.
- Acted as escalation point for client complaints and complex service issues.
- Managed day-to-day dispatch operations and service reporting.
- Built and maintained strong client relationships, including overseas accounts.
Customer Service Administrator & Engineer Dispatch at Ethos Communication Solutions Ltd (2017-09 – 2019-03)
Progressed internally through operational and administrative roles, developing strong organisational, communication and stakeholder management skills before transitioning into HR.
Office Administrator at Ethos Communication Solutions Ltd (2015-04 – 2017-09)
Progressed internally through operational and administrative roles, developing strong organisational, communication and stakeholder management skills before transitioning into HR.
