People & Culture Business Partner at Keychange (2024-07 – Present)
Accountable to the Director of Operations and CEO for all HR/PC matters. Create and lead People & Culture function, organisational development and change initiatives across the UK. Adult Social Care (9 care homes, c. 250 employees).
- End-to-End Employee Lifecycle: Oversaw recruitment strategy, onboarding design, performance management processes, absence management, learning & development, and exit procedures — ensuring best practice, compliance, and alignment with organisational values.
- Built HR Infrastructure: Established digital HR systems, policies, and governance frameworks ensuring a consistent, GDPR-compliant approach across all communities. Implemented Planday (electronic rostering system) across all care home sites and integrated it with the payroll process.
- Employee Relations: Managed complex ER cases including performance, grievance, long-term sickness, and gross misconduct. Supported protected conversations, complex settlement agreements (including pension and retrenchment), and contractual variations.
- People & Culture Lead for the People & OD Working Group: Acted as the bridge between staff experience and board governance. Produced regular People & Culture reports for Trustees, highlighting HR metrics, culture insights, and recommendations for strategic people projects.
- Policy Development: Created and implemented new policies, including an Enhanced Maternity Pay scheme, with an ongoing review cycle. Delivered policy training workshops to managers to embed understanding and practical application of employment law.
- Reward & Benchmarking: Partnered with Finance to deliver annual salary benchmarking reports, review bonus and overtime structures, and standardise the total reward package across all sites.
- Pay & Benefits: Led annual reward and benefits reviews. Managed Health Cash Plans and flexible benefits renewals (EAP), liaised with brokers, ensured cost efficiency, and collated accurate data for Board reporting.
- HRIS Leadership: Implemented Cezanne HRIS integrated with Planday, designing workflows for onboarding, absence, ATS, and performance management to improve accuracy, visibility, and reporting capability.
- TUPE & Contractual Change: Led consultation and harmonisation under the One Organisation contract standardisation project, standardising complex legacy WPOE terms and conditions across multiple communities.
- Culture & Engagement: Partnered with managers and senior leadership to co-create the organisation's cultural value proposition and embed it throughout the employee lifecycle. Designed and launched pulse and engagement surveys, analysing results and presenting findings to the Board.
- Succession, Development & Workforce Planning: Introduced leadership development and mentoring pathways. Mapped managerial competencies and designed targeted learning and development plans to strengthen the talent pipeline.
- Reporting: Produced monthly HR dashboards for the SLT and quarterly People & Culture reports for Trustees covering turnover, absence, agency usage, and engagement data.
HR Advisor at Case Luggage (2023-11 – 2024-07)
Provided full HR advisory support to 11 high-end retail stores under the Case Luggage brand, overseeing approximately 150 employees.
- Owned the full employee lifecycle including recruitment, onboarding, performance management, payroll, and exit processes.
- Designed and implemented the performance management framework, introducing structured review cycles and feedback processes to improve employee engagement and accountability.
- Internalised recruitment, successfully bringing resourcing in-house and eliminating agency dependency, reducing costs and improving quality of hire.
- Advised managers on complex employee relations matters, including investigations, disciplinaries, grievances, and absence management, ensuring compliance with employment law and best practice.
- Processed and validated monthly payroll data and maintained HRIS and personnel records in line with GDPR.
Senior Recruitment Consultant at Reed (2022-03 – 2023-11)
Recruited qualified finance professionals into senior management roles. Qualified Finance Sector.
- Led full-cycle recruitment for professional services, retail, and hospitality clients, developing a strong understanding of workforce planning, attraction, and retention challenges across these sectors.
- Delivered targeted resourcing campaigns for permanent and interim roles, advising SLT level leaders on role design, market trends, and salary benchmarking.
- Achieved consistent top-tier placement performance and recognised for exceptional client relationship management and ethical recruitment practice.
- Partnered with HR leaders to create inclusive recruitment processes.
- Supported post-placement onboarding and retention reviews, improving candidate longevity and cultural fit across clients.
Office Operations Officer at Saba Park Services (2019-05 – 2022-03)
Provided HR and business operations support to the HR and Business Development team across multiple UK sites.
- Coordinated end-to-end recruitment administration including job adverts, shortlisting, interview scheduling, and onboarding documentation.
- Supported leadership development workshops and staff training sessions.
- Led ESG (Environmental, Social & Governance) coordination, sourcing and onboarding an ESG consultant to support sustainable business practices and organisational impact.
- Organised a senior leadership training event in partnership with the ESG consultant, bringing the SLT together to explore values, culture, and responsible leadership.
- Assisted in the creation and maintenance of HR records, contracts, and compliance documentation in line with company policy.
- Collaborated with senior management on employee engagement initiatives and continuous improvement of office processes.
