Passenger Service Agent at Glasgow Airport (2026-02 – Present)
- Assisting passengers during checkin and boarding
- Verifying travel documents, passports, visas and identification
- Making flight announcements and providing boarding instructions
- Managing flight disruptions and delays
- Ensure compliance with airline, airport and security regulations
- Coordinate with flight crew, ground handling teams and airport authorities
Front of House at Cup and Co (2025-10 – 2025-12)
- Welcomed customers into a friendly and professional environment.
- Handled payments accurately and efficiently.
- Served food and beverages while maintaining high service standards.
- Resolved customer complaints with professionalism and care.
- Collaborated effectively with kitchen and front-of-house staff to ensure smooth operations.
Care Worker at SEARCH Consultancy (2024-10 – 2025-04)
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate documentation of care activities and client progress.
- Managed clients' personal hygiene routines with respect and dignity.
- Aided clients during transfers, ensring safe body mechanics were used.
Front of House at Laverockha (2024-05 – 2025-08)
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Assisted in training new baristas on equipment usage and customer service standards.
- Provided exceptional customer service through personalized interactions.
- Promoted a welcoming atmosphere and promptly addressed customer needs.
- Developed seasonal drink specials to enhance customer engagement.
- Operated espresso machines and commercial brewers to create beverages.
- Trained new team members using positive reinforcement and coaching.
Lifeguard at Little Nessies (2022-03 – 2022-06)
- Monitored pool area to ensure safety and compliance with health regulations.
- Conducted regular inspections to maintain cleanliness and readiness.
- Enforced pool rules to promote a safe environment.
- Provided friendly customer service and addressed guest concerns.
- Vigilantly monitored swimmers to identify distress and ensure safety.
