Sophie King

Highly motivated and dependable professional with proven customer service experience and strong interpersonal skills. Able to build effective working relationships at all levels while maintaining a professional and positive approach. Works well under pressure, both independently and within a team environment, with a strong commitment to achieving objectives and delivering exceptional results. Adaptable, hardworking, and eager to contribute.

Apprentice - Maldon Promenade Zoo

(2024-01)

• Meet and greet customers, ensuring excellent customer service.
• Handle customer enquiries and complaints professionally.
• Manage telephone and email communications.
• Produce staff work schedules.
• Complete licence applications and maintain records.
• Carry out stock control and ordering duties.
• Handle cash and banking procedures accurately.
• Identify and report potential health and safety concerns.

Work Experience Placement - Hillside Play Centre

(2023-01 - 2023-12)

• Monitor playroom activities and ensure children's safety.
• Maintain high hygiene and cleanliness standards.
• Meet and greet customers in a professional manner.
• Assist with day-to-day duties as directed by team leaders.
• Support the smooth operation of the play centre.

Ormiston Rivers Academy (2019-09 - 2024-06)