Sophie Wilkins

Level 2 qualified Nursery Practitioner

Talent

SwindonMember since August 15, 2026

First AidAttention to detailPatienceReliabilityPunctualitySupervision & vigilanceCustomer supportEmail communicationIncident report & documentationTeamworkCommunication and active listeningCreativity & engagementConflict resolutionComplaint handlingSafeguardingFood and hygiene

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First AidAttention to detailPatienceReliabilityPunctuality

About

Combines a strong hospitality and customer service background ensuring positive and clear communication, patience and empathy, problem solving, phone calls, handling enquiries, supporting a team and adhering to policies. Hardworking childcare practitioner having experience supporting children age 2-5 in a safe, nurturing environment. Highly skilled in safeguarding, food and hygiene, first aid, communication and planning to support child development and working with families.

Experience

Level 2 qualified Nursery Practitioner - Cricklade Manor Prep School & Nursery

(2024-06 - 2026-06)

Communicate clearly and empathetically with anxious or protective parents, providing reassuring updates about the children in my care.
Strictly adhered to rigorous health, safety, and infection-control protocols to maintain a sterile clean, and hazard free environment.
Demonstrated high emotional intelligence and adaptability when managing unpredictable, high-energy and emotionally charged situations.

Hospitality Staff - Thyme Hotel, Bibury Trout Farm Café and Swindon Town FC Hospitality

(2021-08 - 2024-06)

In addition to delivery of a high standard of front of house service, used conflict-resolution skills to de-escalate stressful situations, maintaining calm, empathetic, and professional demeanour under pressure.
Confident in preparing hot beverages using a coffee machine.
Processed financial transactions accurately, managed daily cashing-up procedures, and confidently explained the breakdown of bills when requested to do so by customers.
Complied with company's policies and procedures professionally.