Sophy Whittaker

A motivated and reliable individual with strong communication, teamwork, and organisational skills. Experienced in customer service and retail through voluntary roles at Oxfam and Purple Pets, demonstrating adaptability, attention to detail, and a strong work ethic. Confident working with others to achieve goals and provide excellent service in busy environments.

Committed to learning new skills and developing professionally through training and hands-on experience. Creative, responsible, and enthusiastic about contributing positively to any team or workplace.

Programme Participant (Restart FEDCAP) - Get Skills Employment & Training Ltd

(2025-10)

• Actively participated in program activities, discussions, and exercises to maximise benefits.
• Conducted self-assessments to identify skills, strengths, weaknesses and career interests.
• Set achievable career goals and worked towards them with program support.
• Engaged to build employability skills in communication, teamwork and problem-solving.

Store Assistant – Voluntary Position - Purple Pets - East Grinstead

(2022 - 2022)

• Assisted customers in selecting pet products, providing friendly and knowledgeable service to enhance their shopping experience.
• Maintained cleanliness and tidiness throughout the store, including shop floor, counters, and animal enclosures.
• Supported animal care duties such as feeding, cleaning habitats, and monitoring the wellbeing of pets.
• Worked collaboratively with team members to ensure smooth daily operations and excellent customer service.
• Followed store health, safety, and hygiene procedures to maintain a safe environment for staff, customers, and animals.

Store Assistant – Voluntary Position - Oxfam - Edenbridge

(2019 - 2019)

• Greeted and assisted customers, providing helpful and friendly service to promote a positive shopping experience.
• Organized and replenished stock on the shop floor, ensuring items were attractively displayed and priced correctly.
• Followed Oxfam's sorting guidelines to separate items for sale, recycling, or disposal.
• Assisted in preparing seasonal or themed stock rotations to keep the store's displays fresh and relevant.

GCSE's - English Literature - Oxted Secondary School (2023)