Soraya Baba

Flight Attendant with an aviation experience of +5 years, previously employed in administration and office management. My commitment to ensuring safe, comfortable, and memorable travel experience for passengers, as well as sharing skills and knowledge with my colleagues have been main driving forces in my career. I am well-versed in promoting anticipation and meeting the needs of customers, providing excellent services, and maintaining teamwork and professionalism at all times.

Cabin Crew Member - Norse Atlantic - Crawley

(2023-05)

• Facilitating open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes
• Demonstrating in-flight safety regulations on board
• Following company’s procedures in order to provide safety and deliver exceptional customer service

Senior Operations Officer - Lidl - Houghton Regis

(2022-10 - 2023-05)

• Monitoring and reviewing operational performance, aiding improved business strategy to maximise productivity
• Minimising discrepancy by training employees up to the standards and procedures policy
• Serving as key corporate representative, liaising with various stakeholders in support of operational excellence

Cabin Crew Member - EasyJet - London

(2022-06 - 2022-10)

• Supervising staff operations throughout flights
• Maintaining excellent customer experience by managing requests and complaints calmly, professionally and in-line with company policies
• Performing detailed, engaging in-flight safety briefings to guarantee passengers and crew health and safety

Warehouse worker - Amazon - Dunstable

(2021-08 - 2022-02)

• Managing the effective leadership of warehouse personnel to achieve efficiency targets
• Performing thorough quality checks and maintaining company standards
• Independently working through high-volume orders and achieving deadline target on regular basis

Recruitment Agency Manager - Quest - Dunstable

(2020-08 - 2021-05)

• Improving team efficiency by training and mentoring individuals and dedicated teams
• Increasing production rate by excellent time management and leadership skills

Cabin Crew Member - Qatar Airways - Doha, Qatar

(2017-05 - 2020-04)

• Providing the highest service, comfort and discretion to Customers
• Serving premium beverages and gourmet meals throughout the flight
• Mentoring newly joined crew regarding customer service and galley operations on board

Bachelor - Management and Tourism - EFTG - Algiers, Algeria (2017-05)

Bachelor of Science - University of Algiers - Algiers, Algeria (2014-07)