Soufiane

Customer-focused hospitality professional with international experience across hotel reception, retail management, and food service. Previously worked as a Receptionist at Hotel del Mar in Barcelona, delivering front-desk service, check-in/check-out, and guest support, alongside retail leadership experience as Assistant Manager at Zara. Multilingual (Spanish, Arabic and Catalan native, English fluent to near-native; conversational French and Portuguese) with a strong record of problem-solving under pressure and building rapport with a diverse clientele.

Seeking a receptionist role within the hotel industry to bring a polished, service-driven approach to guest experience.

Assistant Manager at Zara (2026-01 – Present)

• Supported daily store operations, supervising staff and ensuring a high standard of customer service on the shop floor.
• Managed customer queries, returns and complaints, resolving problems efficiently to maintain customer satisfaction.
• Assisted with stock management, visual merchandising and till operations during peak trading periods.

Waitress at Restaurant Goya (2025-01 – 2026-01)

• Delivered attentive, friendly table service in a busy restaurant environment, often under time pressure.
• Took orders accurately, managed payments, and worked closely with kitchen staff to ensure smooth service.
• Handled guest requests and occasional complaints with a calm, solutions-focused approach.

Brand Ambassador (Fragrance) at Flair Agency (incl. Estée Lauder Group) (2024-01 – 2025-01)

• Represented leading fragrance and beauty brands on the shop floor, delivering tailored product recommendations and driving sales.
• Built rapport quickly with a wide range of customers, adapting communication style to different nationalities and needs.
• Handled customer queries and complaints calmly and professionally, resolving issues on the spot.

Receptionist at Hotel del Mar (2021-06 – 2021-09)

• Managed guest check-in and check-out, reservations, and front-desk enquiries in a fast-paced hotel setting.
• Acted as the first point of contact for guests, providing information on hotel services and local recommendations.
• Resolved guest issues and special requests promptly, contributing to positive guest reviews.
• Handled phone and in-person bookings, cash handling, and coordination with housekeeping teams.

BA (Hons) in Business Management – University of Wales Trinity Saint David (2019-01 – 2022-01)

High School Diploma – Escola Pia Sarrià (2018-01)