Pabon Ahmed

Ambitious and dependable Office & Client Relations Coordinator with 5+ years of front-line experience across hospitality, healthcare and retail environments. Skilled at managing high-volume administrative workflows, coordinating schedules, and delivering professional client-facing service. Proven ability to organise priorities, resolve complex enquiries, and support teams to improve efficiency and client satisfaction.

Guest Service Executive at Zedwell Hotel (2023-10 – Present)

• Lead night operations at a high-volume boutique hotel, maintaining security, guest safety and service continuity.
• Manage reservations, pre-payments and deposits using Mews PMS, ensuring financial and booking accuracy.
• Resolve guest enquiries and complaints with a calm, customer-first approach, protecting the brand reputation.
• Coordinate with housekeeping and maintenance teams to prioritise urgent tasks and ensure timely room readiness.

GP Receptionist at Starlane Medical Practice (2021-10 – 2023-09)

• Delivered confidential administrative support in a busy GP practice, upholding GDPR and patient confidentiality standards.
• Managed appointment bookings and multi-line telephone systems, optimising schedules to reduce waiting times.
• Prepared patient documentation and assisted clinicians with day-to-day administrative tasks to maintain smooth operations.
• Supported practice process improvements, including record-keeping practices and communication templates.

Customer Service Assistant at Tesco Extra (2020-05 – 2021-08)

• Provided friendly, efficient service in a fast-paced retail environment, assisting a diverse customer base.
• Operated tills and self-service checkouts with accuracy, handling cash and card transactions.
• Resolved customer queries and supported store colleagues to maintain service standards during peak periods

BTEC Level 3 Diploma in Business in Business – Newham Sixth Form College

GCSEs – Cumberland Secondary School