Srn

I am an accomplished Senior Product Manager and Product Owner with over 20+ years of experience delivering measurable commercial outcomes, including more than £18M in verified business impact across FTSE 100 organisations. I bring deep expertise in AI/ML, data platforms, SaaS, systems integration, and enterprise automation, consistently driving adoption, engagement, and revenue through data-led decision-making and product discovery. My leadership spans large-scale transformation programmes in banking, insurance, retail, fintech, energy, telecom, and logistics, working with cross-functional teams across the UK, EU, LATAM, and APAC.

EXPERIENCE

Sainsbury's | Senior Product Manager, ServiceNow AI/LLM (Contract) | 11/2024 – 05/2026

Owned product strategy and roadmap delivery for an enterprise ServiceNow platform supporting 40K+ users, driving adoption of Generative AI and platform automation across IT Service Management.

Brambles/CHEP | Lead Product Manager, Global Logistics Platform (Fixed Term) | 12/2023 – 06/2024

Launched an AI/ML-enabled logistics platform supporting the world’s largest pallet supplier and validating new capabilities across EU markets before transition to regional product leadership.

HSBC UK | Senior Product Manager, Wealth & Personal Banking (Airwalk Consulting) | 08/2022 – 11/2023

Embedded as a consulting product specialist, owning a multi-cloud platform strategy across three engineering teams.

Howden | Senior Product Manager, B2B Data & Analytics Platform (Contract) | 07/2021 – 06/2022

Scaled an enterprise data & analytics platform for the London Market, driving user adoption and decision intelligence.

Oakam | Product Manager, Consumer Micro-lending Fintech (Permanent) | 09/2020 – 07/2021

Drove growth through A/B testing, lending experimentation, and behavioural insights for a B2C micro-lending fintech startup.

Toyota GB | Senior Product Manager, Digital Transformation (Contract) | 01/2020 – 05/2020

Led short-term product discovery for a marketing & content ecosystem.

VALUE DELIVERED

• £18M+ business value delivered across SaaS, AI/ML, and platform products
• £9M+ cloud cost savings through FinOps-led optimisation
• 30 to 45% operational improvements via LLM automation
• £5M debt recovered via end-to-end API-driven product work.
• 130+ London Market insurers adopted the Howden analytics platform.
• 30% fraud reduction via ML risk scoring and Open Banking.
• £3.7M HMRC funds recovered; CIO Award Finalist.
• 25% pallet collection uplift; £2.3M new annual revenue.

Masters in Computer Science (Distinction) • BSc, Physics (2:1)

AI for Product Management (Pendo, 2024) • Machine Learning (Stanford Online, 2019) • CSPO & CSM (BG certified) • Prince2 Practitioner (APMG, 2013) • Inspirational Leadership Training (Sandhurst Royal Military)