Sruthi Karkata

Customer-focused hospitality professional currently working as a Food and Beverage Supervisor with experience leading front-of-house operations in a luxury London hotel. Currently completing an MSc in International Business Management at the University of East London. Proven ability to deliver exceptional guest experiences, supervise high-performing teams, maintain operational excellence and support business performance through effective leadership, training, inventory control and financial administration.

Passionate about hospitality with a proactive, solutions-focused approach and committed to maintaining the highest service standards.

Food & Beverage Supervisor at The Guardsman Hotel (2025-02 – Present)

• Lead daily front-of-house breakfast operations, ensuring exceptional guest service and operational efficiency.
• Supervise and motivate team members to maintain consistently high service standards.
• Monitor buffet presentation, stock levels and food quality throughout service.
• Complete daily cash reconciliation, POS reporting and inventory counts accurately.
• Resolve guest concerns promptly, maintaining high customer satisfaction.
• Support shift planning, task allocation and smooth service delivery.
• Ensure compliance with food safety, hygiene and health and safety regulations.
• Received three positive mentions in corporate guest feedback for outstanding customer service.

Food & Beverage Assistant at The Guardsman Hotel (2024-01 – 2025-01)

• Delivered exceptional customer service within a fast-paced luxury hospitality environment.
• Welcomed guests and managed seating arrangements efficiently.
• Processed food and beverage orders accurately using POS systems.
• Communicated dietary requirements and allergies with kitchen teams.
• Recommended menu items and promoted additional sales opportunities.
• Maintained restaurant cleanliness and presentation standards.
• Followed company procedures for food hygiene and guest safety.

Front Office Receptionist at Times Square Hotel (2018-05 – 2019-12)

• Managed front desk operations and ensured a professional guest experience.
• Coordinated arrivals, departures and reservation enquiries.
• Responded to telephone, email and face-to-face enquiries.
• Resolved guest complaints efficiently and professionally.
• Maintained administrative records and daily operational reports.
• Supported opening and closing procedures.

Master of Science in International Business Management – University of East London (2023)

Bachelor of Hotel Management and Catering Technology in Hotel Management and Catering Technology – Sun Institute of Hotel Management and Catering Technology