Guest Relations | Guest Room Attendant - Holiday Inn Hotel (Kent) - Kent
(2026-07)
- Greeted guests warmly and provided excellent customer service.
- Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guests needs.
- Monitor guest satisfaction and follow up on any issues.
- Ensured compliance with health, safety, and hygiene standards.
- Work efficiently with team members to maintain high cleanliness standards.
- Inspect guest rooms to hotel standards and guidelines.
Retail Assistant | Key Holder
(2025-12 - 2026-06)
- Responsible for opening and closing the store while ensuring security procedures were followed.
- Delivered excellent customer service and resolved customer enquiries professionally.
- Processed cash and card payments accurately.
- Managed stock deliveries, inventory and merchandising.
- Monitored store KPIs and supported sales performance.
- Assisted with training and supporting team members.
- Maintained excellent store presentation and operational standards.
Guest Services Manager - Viva Blue Hotel
(2025-05 - 2025-12)
- Managed daily guest service operations.
- Welcomed guests and delivered exceptional customer service.
- Handled guest enquiries, complaints and administrative tasks.
- Coordinated guest activities and events.
- Collected customer feedback to improve service quality.
- Supported sales initiatives and hotel promotions.
- Worked closely with multiple departments to ensure smooth operations.
Department Manager - Coral Sea Hotel
(2024-01 - 2025-05)
- Led the day to day operation of the department.
- Recruited, trained and developed team members.
- Managed staff rotas and performance reviews.
- Maintained high customer service standards.
- Controlled departmental budgets, stock and resources.
- Ensured compliance with health and safety legislation.
- Organised team meetings and supported continuous improvement.
Waiter - Seoul Restaurant
(2023-01 - 2023-12)
- Delivered professional table service in a busy restaurant.
- Took customer orders accurately and efficiently.
- Served food and beverages while maintaining excellent customer service.
- Managed reservations and processed customer payments.
- Maintained food hygiene and cleanliness standards.
- Prepared and reset dining areas throughout service.
Manufacturing Facility Operator
(2021-06 - 2023-01)
- Operated manufacturing machinery and production equipment safely and efficiently.
- Operated forklift trucks and Powered Pallet Trucks to move raw materials and finished goods throughout the facility.
- Assisted with packaging, loading and dispatch operations to meet production targets.
- Carried out routine equipment safety checks.
- Performed quality control inspections to ensure products met company standards.
- Completed production documentation and operational reports.
Tiler | Construction Operative
(2017-02 - 2021-06)
- Installed wall and floor tiles to a high standard.
- Measured, cut and prepared materials accurately.
- Completed grouting and finishing work.
- Maintained safe working practices on construction sites.
- Prepared work surfaces and handled construction materials.
Retail Sales Advisor
(2016-01 - 2017-01)
- Assisted customers with product selection and purchases.
- Promoted products and achieved sales targets.
- Maintained stock levels and merchandising displays.
- Supported warehouse operations and inventory management.
- Assisted with social media promotion.
