Stacey

Reliable, hardworking and customer-focused professional with over 16 years of management, retail and hospitality experience. Experienced in leading teams, delivering excellent customer service, cash handling, stock control and supporting the day-to-day running of busy businesses. A confident communicator with strong organisational skills who thrives in fast-paced environments.

Bar Staff / Assistant Manager at Noah's Ark (2024 – Present)

• Provide excellent customer service in a busy licensed premises.
• Support the day-to-day running of the business.
• Supervise staff and assist management.
• Open and close the premises.
• Cash handling and end-of-day reconciliation.
• Stock control
• Ensure health & safety and licensing compliance.
• Resolve customer queries professionally.

Assistant Manager at BD Sports Group – Instadia Betting (2008 – 2024)

• Assisted with the daily management of in stadia betting.
• Led and motivated staff.
• Delivered excellent customer service.
• Managed cash handling and banking.
• Opened and closed the premises securely.
• Trained and supported new staff.
• Ensured compliance with responsible gambling procedures.
• Handled customer enquiries and complaints.
• Assisted with the management of busy in-stadium betting operations across Premier League and Football League venues.
• Led, supervised and motivated large match-day teams to ensure the smooth running of betting operations.
• Delivered exceptional customer service in fast-paced, high-attendance sporting environments.
• Managed high-volume cash handling, banking, reconciliation and financial accuracy.
• Opened and closed betting operations, ensuring security procedures were followed at all times.
• Trained, supported and developed new members of staff to company standards.
• Ensured compliance with responsible gambling policies, Gambling Commission regulations and company procedures.
• Resolved customer enquiries and complaints professionally and efficiently.
• Maintained high operational standards while working under pressure on major match days.
• Worked with leading betting brands including Coral, Betfair, Sportingbet, Bwin and 188Bet.
• Contributed to the successful delivery of betting services at Premier League and Football League stadiums throughout the UK.