Stacey Martin

Dental practice management | Treatment coordination | Patient experience

Talent

Walton-on-ThamesMember since November 10, 2026

Dental practice managementTreatment coordinationPatient experienceTeam leadershipCQC compliancePractice operationsBusiness developmentMarketingiComplyTargetsFull driving licence

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Dental practice managementTreatment coordinationPatient experienceTeam leadershipCQC compliance

About

GDC-registered Dental Nurse with over 10 years’ experience in private and mixed NHS/private dentistry. Progressed from receptionist through nursing and treatment coordination into senior management. Currently part of the lead team at Surbiton Dental, with experience across patient experience, team leadership, CQC compliance, practice operations, business development and marketing.

Experience

Treatment Coordinator | Lead Team at Surbiton Dental (2023-05 – Present)

First formal Treatment Coordinator in a fully private, multidisciplinary practice, supporting patients and clinicians throughout the treatment journey.

Coordinate and follow up treatment plans across restorative dentistry, Invisalign, implants, cosmetic dentistry and specialist care.
Guide patients through treatment recommendations, fees, finance options, timescales and next steps; act as a consistent contact for complex cases.
Improve reception processes and administrative workflows, and support patient complaint management and operational decisions as part of the lead team.
Contribute to membership, marketing, patient communications, promotional events, diary performance and private treatment growth.

Receptionist → Dental Nurse → Head Nurse → Treatment Coordinator → Assistant Manager at Confidental Clinic (2016-02 – 2023-05)

Progressed from part-time receptionist to senior management in a busy mixed NHS/private practice. Qualified as a Dental Nurse in 2019 and covered the Practice Manager’s maternity leave as Acting Practice Manager. Continued to lead day-to-day operations as Assistant Manager after her return.

Managed daily operations and led nursing and reception teams, including rotas, recruitment, onboarding, team meetings and practice coverage.
Monitored NHS UDA/UOA and private treatment performance, clinician diaries, practice finances, business targets and payroll.
Maintained CQC compliance and practice governance using iComply.
Coordinated private treatment journeys, discussing treatment plans, fees, finance and next steps with patients; supported marketing and team engagement.