Stephanie Hill

Commercial professional with expertise in stakeholder management, coaching, influencing behaviour, training healthcare professionals and driving organisational performance. Proven skills in enhancing productivity, efficiency, and bottom-line profits with forward-thinking leadership. Bringing 22 years of experience in negotiation, market analysis, and customer service.

Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Territory Manager - Critical Care at Verathon (2022-11 – Present)

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Achieved 100% sales goals and service targets for 2024 by cultivating and securing new customer relationships.
• Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
• Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
• Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
• Analyzed market trends and competitor activities, adapting sales strategies to maintain competitive edge and capitalize on new opportunities.
• Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction.
• Developed and maintained strong relationships with key stakeholders in assigned territory, becoming trusted advisor on product solutions.
• Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.

Territory Manager at Teleflex (2019-03 – 2018-07)

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Achieved 100% sales goals and service targets for 2024 by cultivating and securing new customer relationships.
• Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
• Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
• Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
• Analyzed market trends and competitor activities, adapting sales strategies to maintain competitive edge and capitalize on new opportunities.
• Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction.
• Developed and maintained strong relationships with key stakeholders in assigned territory, becoming trusted advisor on product solutions.
• Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
• Effectively trained 5 new sales team members for preparation of NHT with online learning, rehearsing elevator pitches and building confidence ahead of NHT.
• Developed and executed first best practices training guide for the sales team, which was incorporated into NHT.
• Establish new customer accounts through dedicated cold calling and exceptional service.
• Conducted 20 Quarterly Business Reviews with Health Care Professionals per year.
• Qualified, trained, assessed, and ultimately developed accounts to adopt UroLift system as an integral part of their BPH practice, with the goal of demonstrating high account adoption.

Territory Manager at Olympus (2018-07 – 2019-02)

• Developed & executed strong business development plan.
• Drove team performance by setting clear, achievable KPIs, using data and sales tools.
• Presented, trained, and educated staff on camera stacks and systems integration.
• Provided support for customer objections and negotiated the right terms.
• Collected customer and market feedback and reported information to company leadership.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Tracked and evaluated weekly sales figures, developing reports for targeted action planning.
• Maintained up to date knowledge on Urology care market, constantly monitoring market conditions for changes that may impact sales results.
• Provided customers with technical advice and appropriate training on the safe and effective use of Urgent PC and Macroplastique, maintaining customer satisfaction.
• Mentored team members to succeed and advance within department and company.
• Optimized skill strategy, liaising with managers to accurately identify and address training and development needs.
• Participated in planning and implementing of training activities at hospital meetings.
• Maintained a professional and credible image with consultants and their team.
• Resolved customer concerns promptly to maintain satisfaction.

Territory Manager at Cogentix Medical (2017-04 – 2018-06)

• Maintained up to date knowledge on Urology care market, constantly monitoring market conditions for changes that may impact sales results.
• Provided customers with technical advice and appropriate training on the safe and effective use of Urgent PC and Macroplastique, maintaining customer satisfaction.
• Mentored team members to succeed and advance within department and company.
• Optimized skill strategy, liaising with managers to accurately identify and address training and development needs.
• Participated in planning and implementing of training activities at hospital meetings.
• Maintained a professional and credible image with consultants and their team.
• Resolved customer concerns promptly to maintain satisfaction.

Association Manager at Barema (2016-01 – 2017-04)

• Organized internal meetings, including the Council, General meetings & Special Interest Groups.
• Ensured the correct administration of the association and their membership activities including event management promotion, programming, and budgeting.
• Recruited new Barema members whilst maintaining current member relationships.
• Represented Barema at exhibitions and groups, such as ABHI, Medicines and Healthcare Products Regulatory Agency Stakeholder Group and Eurom VI, MedTech Forum, GIRFT and NHS Business Service Authority.
• Extended existing customer relationships through personalized communication and guaranteed marketing strategies.
• Planned, designed, and implemented effective digital and print marketing materials.
• Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.
• Achieved sales goals and service performance goals four out of five years by cultivating and securing new customer relationships.
• Enhanced business development through proactive networking and relationship-building strengths.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Utilized professional sales techniques to persuasively communicate with clients.
• Mentored and trained new members on the importance of Cook's standards: Patients Always Come First.

Sales Representative at COOK UK Limited (2010-06 – 2015-12)

• Partner with the Urology team to deliver outstanding clinical and training support to help them become clinically independent.
• Facilitated a smooth sales process by managing pipeline and recording lead activity into NoCRM.
• Achieved sales goals and service performance goals four out of five years by cultivating and securing new customer relationships.
• Enhanced business development through proactive networking and relationship-building strengths.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Utilized professional sales techniques to persuasively communicate with clients.
• Mentored and trained new members on the importance of Cook's standards: Patients Always Come First.
• Reps Reps of the Year, 2014: voted by peers due to outstanding support, teamwork, and partnerships.
• Scrutinized existing practices to identify opportunities for continuous performance and profit growth.
• Defined business objectives, evaluating processes and improvement possibilities to promote informed decision-making.

Bachelor Of Science in Psychology – James Madison University

Certificate Of Higher Education in General Studies – Lord Fairfax Community College

Diploma Of Higher Education in General Studies – Strasburg High School