Stephanie Holmes

Customer-focused Retail Assistant Manager committed to delivering exceptional service and resolving customer issues efficiently. Consistently achieves high levels of customer satisfaction by maintaining a positive store environment and ensuring staff are well-trained in product knowledge and service standards. Implements effective cash handling and inventory management processes to support operational efficiency.

Retail Assistant Manager at Ori Cafe (2023-03 – Present)

• Lead daily team operations to improve service delivery and customer service satisfaction.
• Trained new staff in customer service, product knowledge and procedures.
• Supported store managers in driving sales growth and opening new store locations.
• Delivered excellent customer service, resolving issues and maintaining a positive environment.
• Managed staff schedules to ensure efficient store coverage.
• Handled cash transactions and processed invoices accurately
• Assisted with stock control and inventory management.

Shift Leader at Five Guys (2018-03 – 2022-05)

• Managed cash handling processes, ensuring accuracy and security.
• Trained new team members on procedures and company standards.
• Achieved certification across 5 of 6 operational stations.
• Maintained high food quality and service standards in fast-paced environment.
• Supervised team members during busy shifts to ensure smooth operations.

Customer Assistant at Marks & Spencer (2014-08 – 2018-11)

• Provided exceptional customer service while ensuring accurate transaction processing.
• Managed stock levels and ensured compliance with store standards.
• Progressed from cashier to bakery department, gaining diverse retail experience.

GCSEs in core subjects including English and Maths – Abbey Wood School