Stephanie Long

A highly organised and conscientious professional with over 10 years of customer-facing experience in roles across hospitality, retail, and security sectors. Known for delivering exceptional customer service with a calm, solution-focused approach, even under pressure. Skilled in communication, team collaboration, and conflict resolution, with a strong understanding of health and safety protocols.

Proven ability to manage site access, assist guests, and maintain high standards in fast-paced environments. Adept at adapting quickly to new systems and procedures, and committed to ensuring a safe, welcoming, and professional atmosphere for all.

Self-development and Career Research - Self-employed

(2024-06)

Pursued specific professional development objectives by completing CPD accredited training, enhancing industry-relevant knowledge and skills.

• Completed training courses: 1. Concierge: Roles, Work Environment and Etiquette; 2. Emergency first Aid At Work
• Applied for jobs across platforms, tailored applications, completed assessments, attended interviews
• Used feedback to enhance communication skills and align with employer expectations

Corporate Security Officer - G4S - London

(2022-12 - 2025-06)

• Welcomed, directed and provided information and support to clients, staff and visitors at a corporate site
• Checked staff and visitor passes to maintain access control procedures
• Conducted regular building patrols to ensure site security and safety
• Reported incidents and maintained accurate security logs

Security Officer - ZE Global Ltd - HMS Belfast, London

(2021-12 - 2022-10)

• Greeted and assisted customers at front-of-house for a historic attraction
• Answered phone calls and handled customer inquiries professionally
• Signed in guests, accepted deliveries, and maintained visitor records
• Patrolled the ship and ensured safety protocols were followed
• Supported event operations and managed crowd control during special functions

Corporate Security Officer - Interserve - London

(2020-03 - 2020-09)

• Greeted and assisted visitors across multiple corporate sites
• Checked passes and monitored access to secure areas
• Delivered clear and helpful information to clients and guests
• Conducted routine patrols to uphold safety and security standards
• Responded to incidents and followed site-specific security protocols

Steward (Events) - AP Security Services Ltd - London

(2018-02 - 2019-05)

• Welcomed guests, directing them to their seats, providing information and ensuring customer satisfaction
• Maintained a clear and safe environment for public gatherings
• Supported emergency procedures and team coordination during large-scale events

Steward (Events) - OCS Group UK Ltd - London

(2014-06 - 2018-08)

• Greeted and directed customers at various venues, delivering excellent customer service and event information
• Assisted with guest seating and managed crowd movement and ensured safety and cleanliness in public areas

Team Leader - Shake Shack - Canary Wharf

(2016-12 - 2017-08)

• Supervised front-of-house operations and customer service team and maintained high standards of hospitality and cleanliness
• Assisted guests with menu selections and resolved queries and managed cash transactions and till operations

Team Member - Travelodge - Greenwich

(2016-06 - 2016-08)

• Served customers at reception, bar and breakfast area and ensured cleanliness of guest areas
• Greeted guests and managed check-in and check-out procedures and handled enquiries – providing information about services and amenities

Steward - Wise Security Agency - Bexleyheath

(2014-03 - 2014-06)

• Collaborated with team to ensure smooth operations including crowd control and guest safety at events
• Greeted guests, provided directional assistance and delivered excellent customer service in a busy environment

Retail Assistant (Voluntary) - Deichmann Shoe Shop - Woolwich

(2013-01 - 2013-12)

• Served and advised customers on footwear selection and processed payments and handled customer enquiries
• Maintained store displays and restocked merchandise and provided product and price information professionally

Retail Assistant - Tesco Supermarket - Woolwich

(2012-11 - 2012-12)

• Operated tills efficiently and served customers and whilst advising on stock availability and promotions
• Managed displays and promoted special offers and addressed customer concerns or escalated to management

Steward - London Olympics - Greenwich

(2012-07 - 2012-08)

• Managed crowd control and guest flow at Olympic venues, working in a team to maintain high visitor standards
• Welcomed and directed visitors to appropriate areas and ensured guest safety and provided general information

Home Maker & Parent - Self-employed - London

(1998-12 - 2016-12)

• Provided full-time care and support for child's early development
• Ensured safety and safeguarding of child at all times

GCSE equivalents - Walworth Secondary School