Stephanie Moutinho

Driven, articulate, and well-presented multilingual hospitality professional with a proven track record of delivering exceptional guest experiences in high-volume, fast-paced luxury and premium dining environments. A strong communicator who transitions seamlessly between independent floor management and collaborative teamwork to optimize daily operations. Demonstrated expertise in front-of-house leadership, table turns, and guest relations.

Motivated to bring a positive attitude, extensive food and beverage knowledge, and a commitment to service excellence to a dynamic hospitality team.

Waitress - Flat Iron Westfield

(2022-10)

• Deliver seamless, high-energy service to guests within a high-volume, premium steakhouse environment.
• Engage warmly with customers from arrival to departure, managing section flows and optimizing table turnaround times.
• Execute strict allergen verification procedures with precision to guarantee guest safety and peace of mind.
• Maintain comprehensive menu, beverage, and steak curation knowledge to confidently guide guest selections and drive upselling opportunities.

Front of House Manager - Wagamama Hammersmith

(2022-02 - 2022-10)

• Led daily front-of-house operations, coordinating a large floor team to ensure prompt, accurate, and welcoming service.
• Managed shift delegation, floor planning, and critical decision-making during high-stress peak service hours.
• Proactively resolved customer complaints and service bottlenecks, protecting brand reputation and guest satisfaction.
• Mentored and motivated staff, fostering a positive, fast-paced team environment focused on operational targets.

Waitress - Knoll House Hotel

(2021-07 - 2021-10)

• Delivered professional, friendly, and attentive food and beverage service to hotel guests and visitors.
• Utilized digital tablet ordering systems with high accuracy, ensuring dietary requirements were correctly communicated to the kitchen.
• Managed multiple orders simultaneously within strict timeframes in a busy hotel restaurant environment.
• Assisted with stock replenishment, setup, and routine deep cleaning to maintain immaculate presentation standards.

Waitress - Soho House

(2018-08 - 2021-07)

• Maintained prestigious brand standards while providing exceptional dining experiences to club members and guests.
• Executed full breakfast, lunch, dinner, and premium wine service using extensive product knowledge to tailor recommendations.
• Cultivated a collaborative, people-focused floor culture that empowered the team to exceed daily KPIs.
• Addressed guest queries and handled intricate complaints with discretion, professionalism, and speed.

Early Years Practitioner - Alan Green Nursery

(2017-09 - 2018-06)

• Established positive relationships with families and maintained accurate, detailed regulatory records.
• Adhered strictly to food and safety regulations when preparing nutritional snacks for young children.

Library Assistant - Royal Albert Hall Museum

(2012-07 - 2012-07)

• Acted as a front-of-house brand ambassador, greeting international visitors and handling first-point-of-contact inquiries.

Level 2 - Introduction to Early Years Education and Care - Ealing, Hammersmith and West London College (2016 - 2018)

Level 1 - Childcare - Ealing, Hammersmith and West London College (2016 - 2018)

BTEC Level 3 - Art and Design - Ealing, Hammersmith and West London College (2013 - 2015)

BTEC Level 2 - Art and Design - Ealing, Hammersmith and West London College (2013 - 2015)

Functional Skills - Maths Level 3 - Burlington Danes Academy (2008 - 2013)

Functional Skills - English Level 1 - Burlington Danes Academy (2008 - 2013)