Stephanie Smy

Dedicated and highly experienced hospitality professional with over 10 years' experience in fast-paced food and customer service environments. Proven track record of leading teams, managing day-to-day operations, and delivering high standards under pressure. Currently operating in a senior role within a busy café, with responsibility for kitchen operations, staff supervision, stock control, and event catering.

Previously managed a pub as Landlady, overseeing all aspects of business operations including finance, staffing, and customer experience. Reliable, hardworking, and highly organised, with excellent people skills and a passion for delivering outstanding service.

Senior Café Supervisor (Acting Manager) at The Neathouse (2021-03 – Present)

• Support daily operations of a busy café, ensuring smooth running across kitchen and front of house
• Prepare and cook high-quality breakfasts, lunches, and fresh baked goods daily
• Support and supervise staff, including training new team members and organising rotas
• Manage stock control, ordering, and supplier coordination
• Handle customer enquiries and resolve complaints professionally
• Lead catering for external events, ensuring quality, organisation, and timely delivery
• Trusted by the owner to take responsibility for key operational decisions

Career Break – Full-Time Parent (2017-12 – 2021-03)

• Took a planned career break to raise a family
• Maintained strong organisational and time management skills during this period
• Returned to work in a fast-paced hospitality environment

Bar Staff at The Angel (2015-05 – 2017-12)

• Delivered high-quality customer service in a fast-paced pub environment
• Managed cash handling, end-of-day reconciliation, and stock control
• Built strong rapport with regular customers and contributed to a welcoming atmosphere

Landlady / Pub Manager at The Swan (2010-08 – 2015-05)

• Managed all aspects of pub operations, including staffing, finances, and compliance
• Recruited, trained, and supervised team members
• Planned staff rotas and managed payroll
• Responsible for stock purchasing, cellar management, and supplier relationships
• Organised and delivered events to drive customer engagement and revenue
• Maintained high standards of customer service and business performance

Volunteer Secretary & Maintenance Lead at Preschool Committee

6 years

Secondary education – I.E.S Alfaguara