August 2024 – December 2024
BNP Parabass (Going through Sanderson recruitment agency)
Position: IT Engineer
- Dealing with laptop Windows 11 issues, ie Microsoft 365, file and web problems
- Dealing with setting up new users, ie Outlook, Teams, synchronizing One Drive and migrating users data
December 2023 – April 2024
BNP Parabass (Going through Manpower via Experis)
Position: IT Engineer
- Training users in use of new laptop for new business system
- Migrating users data, setting up drives, adding mailboxes
- Dealing with general IT support issues, ie. Outlook and drive issues
November 2022 - February 2023
Bayer Pharmaceuticals (Going through Computacenter via Hays Leicester office)
Position: Technician
- Dealing with various issues that arrived via our service desk. Dealing with Computacenter support manager in regard to operational matters was well as Service Now tickets.
- Dealt with O365 issues, built laptops via various methods, installed certificates on laptops.
July – August 2022
Southampton Cargo Handling Ltd (Via Spectrum IT Recruitment)
Position: IT Support
- Dealing with various issues, such as authentication login issue via iphone.
- Created user account in Active Directory, created email account in Exchange Management for user.
- Investigated issues to do with WiFi, and printer access issues.
- I used tools of Active Directory, Azure, remote access tools for laptops.
April - April 2022
NHS Frimley Hospital (Went through employment agency LA International)
Position: Deployment Engineer
- Building laptops and desktops and installing applications on them
- Installed encryption tool on laptops.
Feb - April 2022
Allvotec Limited (Going through agency called Lorien for end client Thames Water)
Position: Technician
- Building rugged laptops for client field engineers via SCCM.
- Made certain that certificates was installed per laptops.
July - December 2021
Allvotec Limited (Went through agency called Lorien for end client Johnson & Johnson)
Position: Technician
- Dealing with IT issues, such as unable to log onto laptop remotely, VPN not working correctly, various issues to do with access to internal and external web sites, cameras not working correctly, installation of certificates to resolve issues (mainly VPN issues).
- Working with Active Directory and remotely accessed laptops.
May - May 2021
Vohkus (Datacom Recruitment was agency I went through)
Position: Monitor installation
- Installing monitors on desks and tidying up cables.
October - December 2020
Safran Helicopter Engines (Networkers Technology was agency I went through)
Position: IT Support Engineer
- Resolving wide variety of old and new tickets, including certificate issues for websites.
- Tickets related to application issues, O365 issues, printer issues.
- Used Active Directory as a tool to resolve issues.
July - August 2020
XPS Pensions Group (GCS Recruitment was agency I went through)
Position: Administrator
- Administrating an IT migration project where machines were being migrated over to Windows 10 using Thin Client.
- Role involved dealing with spreadsheets, & dealing with users, mapping of user drives.
December 2019 - February 2020
Getronics, Swindon (Getronics client of Intelligent Resource)
Position: Migration Engineer
- Migrating user profiles from Windows 7 over to Windows 10 machines (This is included migrating Chrome and Lotus Notes files)
- Used DCM tool to migrate profiles, if had issues with DCM migration tool would manually migrate
- Used Remedy as a stock management tool and Active Directory as a reference tool
- Used networking tools when had communication issues between machines & to solve internet & other communication problems (DNS & communication networking tools)
March 2019 - September 2019
ADM, Hamburg, Germany (ADM is client of TCS)
Position: Technician
- Built desktops & laptops to have Windows 10 installed, & carried out server duties
- Dealt with variety of problems with windows operating systems (Windows 7 and 10), aswell as application and Microsoft office issues (mainly email and internet)
- Used Active Directory for reference and for resolution of issues as well as Remedy
- Used RDP and networking tools for investigation of problems (mainly DNS and communication between machine to machine and machine to server issues)
- Wrote documentation for processes
December 2018 - January 2019
Herbert Smith Freehill (Via Datacom Recruitment)
Position: Migration Technician
- Installed Windows 10 machines & dealt with issues had arisen with the migration
- Dealt with problems such as internet, Outlook, user profile, and Lotus Notes issues
July - October 2018
AFI Belgium SPRL (Self employed)
Position: Laptop / Desktop support Engineer
- Built Windows 10 machines, and installed applications, using SCCM
- Dealt with such issues as email, internet, and wireless problems
- Used Active Directory for reference and resolution purposes
June - July 2018
Insight Direct UK Limited (Via Datacom Recruitment)
Position: Desktop Support Engineer
- Dealt with wireless, internet, email and printer installation issues
March - March 2018
Hemmersbach, client was Reuters (Via Datacom Recruitment)
Position: IT Support Engineer
- Dealt with email, internet, wireless, and printer installation problems post office move
December - December 2017
IDE Group, South West England (Via Vertex IT)
Position: Migration Engineer
- Migrated user profiles from Windows 7 to Windows 10 laptops
- Dealt with post migration issues, such as internet, wireless, email & printer installation issues
August 2017 - November 2017
Coretx, South West England (Via Vertex IT)
Position: Migration Engineer
- Migrated user profiles from Windows 7 to Windows 10 laptops
- Dealt with post migration issues, such as internet, wireless, email & printer installation issues
February - March 2017
Intel Swindon (Via HPFDS via Manpower)
Position: DSE I
Tested builds for new laptops and building them with Windows 10 once build was ok.
August 2016 - December 2016
NCR
Position: Customer Engineer (Grade 6)
Repaired ATMs in banks and building societies to bring the machines back into use.
July 2015 - February 2016
Vodafone Group (Via HPCDS via Manpower)
Position: DSE II
Repaired and installed Windows 7 onto used laptops
May 2015 - June 2015
Two short term contracts.
Installed desktops/laptops for a hotel group and downloaded applications. Other contract involved installation of software on laptops/desktops mainly for the MoD.
May 2013 - May 2015
Nationwide Building Society (Via Computacenter via Hays employment agency)
Position: Customer Engineer
- Dealt XP/Windows 7 machines issues, migrated users Win 7 to Win 10 laptops
- Used Remedy for administration, and Active Directory for reference purposes
- Used SCCM for installing applications onto Windows 7 laptops, & migrations tool for user profile migration
- Dealt with post migration issues
- Used RDP and networking tools for investigation of problems
- Support of investment banking issues in Central London
November 2004 - December 2012
Clients
Nationwide Building Society (via Computer Centre via Hays)
Thames Water (via Fuel Recruitment)
Centrica (via Fuel Recruitment)
American Express (via Fuel Recruitment)
Holidaybreak Camping, Northwich
Transport for London (via CSC via SCR Ltd)
Royal Mail (via CSC via Lucid Support Services Ltd)
Sony Broadcast & Professional (via ECS Recruitment)
Symbol (via TAC Europe via IBM)
British Nuclear Fuels Ltd (via CSC Employment)
Securitas Micro-Route Ltd (via ECS Recruitment Group)
Duties
- Commissioning of software for banking machines at Barclays Bank Plc
- Building and deploying desktops and laptops
- Floor walking, where dealing with post migration issues (mainly email, internet, printing problems)
- Migrating user profiles from Windows XP over to Windows 7 via XP server
- Dealing with Royal Mail bespoke software and hardware issues
- Supporting Windows XP desktops with software and hardware issues
- Installing anti-virus software as well as installing Lotus Notes
- Configuring & deploying laptops, working with VPN/wireless, installation of applications
- Floor walking post migration from Lotus Notes over to Outlook 2007
- Working with tents in Italy
