Stephen Gitau

In this Company, i did excel in sales requiring a combination of technical knowledge, industry understanding, and effective sales techniques.

Sales agent at Gentle Trading E.A Limited (2015-01 – 2016-12)

In this Company, i did excel in sales requiring a combination of technical knowledge, industry understanding, and effective sales techniques.

• Industry Knowledge: Understand the gas market, including current trends, regulations, and competitive landscape. This includes knowledge of natural gas, propane, and other energy sources.
• Technical Understanding: Be familiar with the technical aspects of the products and services offered, such as gas distribution systems, energy efficiency solutions, and safety standards.
• Regulatory Knowledge: Stay informed about the regulations and compliance requirements related to gas sales and usage, as these can impact how products and services are marketed and sold.
• Sales Techniques: Utilize proven sales strategies such as consultative selling, solution-based selling, and relationship-building. Tailor your approach to meet the specific needs of different customer segments.
• Customer Relationship Management: Build and maintain strong relationships with clients. Understand their needs and provide personalized solutions to enhance customer satisfaction and loyalty.
• Communication Skills: Communicate complex technical information in a clear and persuasive manner. Good listening skills are essential to understand customer needs and concerns.

Technical Support Representative at L.G (2017-01 – 2017-12)

• Technical Assistance: Provide support to customers by troubleshooting technical issues related to products or services.
• Assist with installation, configuration, and optimization of products.
• Sales Support: Assist in the sales process by explaining technical features and benefits to prospective customers.
• Provide demonstrations and answer technical questions to help close sales.
• Upsell or cross-sell additional products or services based on customer needs.
• Customer Service: Handle inquiries, complaints, and issues from customers in a professional manner.
• Follow up with customers to ensure their issues are resolved and their needs are met.
• Product Knowledge: Stay updated on the latest product developments, features, and industry trends.
• Understand competitor products and industry standards to provide accurate comparisons and recommendations.
• Documentation and Reporting: Document customer interactions, technical issues, and resolutions.
• Prepare reports on common issues, customer feedback, and sales performance.

Sales officer at L.G (2018-01 – 2019-12)

Selling air Conditioning Systems

• Understanding both the technical Aspect of the products and the needs of the Customer
• Address Objectives i.e. Cost Concerns,Installation and Maintenance
• Close Sales and Ensuring Customers Satisfaction
• Provide Solution to Clients while offering tailored Recommendations based on the Customers need and preferences
• Worked with sales teams to Determine best strategies to Increase Customer Interest and Purchases
• Used Creativity to produce Innovative Strategies Designed to Increase Sales and Ensure Business Growth
• Informed Leads and Customers on Current Promotions to Increase sales
• Conducted Market Research to Identify New business Opportunities and Potential Clients

Sales executive at Unique Air Conditioning & General Contractors (2020-01 – 2022-02)

Business to Business (B2B) Interactions in the Air Conditioning Industry WHILE Dealing directly with Manufacturers and Distributors, Contractors and Installers, Design and Engineering Firms. Handling Big HVAC Projects.

• Managed Customers Relationships through Consultative sales techniques to attain Individual sales goals
• Operated register to process payment via Cheque Cash and Cards
• In the business to business (B2B) Sector of air Conditioning, I did gain a lot of skills typically while engaging in transactions with other Businesses rather than individual Customers

Sales executive at ATLAS HVAC LIMITED (2022-03 – 2022-12)

• Client Acquisition and Management: Finding new clients and maintaining relationships with existing ones. This could involve direct sales, networking, and follow-ups.
• Product Knowledge: Understanding the different types of air conditioning systems, their features, benefits, and how they compare to competitors' products.
• Sales Presentations and Proposals: Creating and delivering presentations to potential clients, and preparing detailed proposals and quotations.
• Market Research: Keeping track of market trends, customer needs, and competitors to adjust strategies and stay ahead.
• Negotiation and Closing Deals: Negotiating terms and closing sales, ensuring contracts are signed, and managing any post-sale issues.
• Customer Support: Providing ongoing support to ensure customer satisfaction, which can lead to repeat business and referrals.

Sales officer at Hotpoint appliances kenya (2023-01 – 2023-07)

• Demonstrations: Show customers how the appliances work. Demonstrations can help them see the benefits firsthand.
• Visuals: Use floor displays or online images to highlight the appliances in real-life settings.
• Support: Offer help with installation and explain the warranty and maintenance options.
• Follow-Up: Check in with customers after the purchase to ensure satisfaction and address any issues.

Field sales executive at ATLAS AIR CONDITIONING E.A LIMITED (2023-08 – Present)

• liaised with potential Customers to Determine needs and provide Recommendations
• Mentors sales representatives to Demonstrate proven sales strategies and apply best practices
• Converts Cold leads to expand territory and negotiate profitable Contracts
• Assess Customers product budget and Requirements through Consultations
• Shares new products and promotions with Customers to encourage Sales
• Develops and Execute Strategic sales plan to penetrate new markets and Archive Revenue targets
• Provide accurate quotes and Detailed proposals.Negotiating terms and address any Question or Concerns
• Offering Exceptional Services Throughout the sales process and post- sale. This includes Coordinating Installation,Handling Follow-up Inquiries and Addressing Issues that rise
• Keep track of Industry trends,Competitor Activities,and Customers Preferences hence refining sales strategies
• prepare and Deliver presentation or demonstrations that Highlight the benefits and features of the products

Primary School – Central Primary School Naivasha (2002-01 – 2010-12)

Secondary School – Milliman High School (2011-02 – 2014-11)