Stephen Goodchild

Achieved and exceeded monthly sales targets through effective planning and execution. Developed and maintained relationships with new and existing clients to increase sales revenue. Generated sales by prospecting leads, cold calling and closing deals.

Field Sales Representative - Wurth uk - Basildon, Essex

(2023-10)

• Achieved and exceeded monthly sales targets through effective planning and execution.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Generated sales by prospecting leads, cold calling and closing deals.
• Maintained customer relationships through excellent after-sales support, increasing brand loyalty and repeat business.
• Resolved customer issues promptly, maintaining a positive company image and customer relationships.
• Documented orders and coordinated deliveries, taking into account customer requests.

General Manager - Southend suzuki - Southend, Essex

(2020-01 - 2023-10)

• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Selected and mentored senior staff, creating successful leadership team.
• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Monitored operations to keep processes aligned with targets and matching forecasts.
• Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
• Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.

Sales Manager - Chelmsford hyundai - Chelmsford, Essex

(2016-03 - 2020-01)

• Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
• Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
• Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.
• Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.

Pub owner - Self employed - Tilbury, Essex

(1996-01 - 2006-03)

• Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
• Controlled expenses and allocated financial resources to reach budget goals.
• Directed daily operations with strong focus on efficiency and resource management.
• Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.

Pub owner - Self employed - Derham, Norfolk

(2011-11 - 2014-02)

• Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
• Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
• Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
• Directed recruitment, training, and development of staff, ensuring a skilled and motivated workforce.
• Tailored business offerings to meet the diverse needs of clients, enhancing customer satisfaction and loyalty.

Sales Advisor - Toomey motor group - Basildon, Essex

(2006-03 - 2011-10)

• Identified customer needs through effective questioning and recommended appropriate products.
• Achieved company targets by implementing successful sales strategies.
• Followed brand guidelines to provide consistent customer experience.
• Adapted sales techniques to align with evolving consumer behaviours and preferences.

Sales Assistant - Glyn Hopkin - Romford, Essex

(1996-01 - 2006-03)

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
• Provided helpful, attentive sales support to generate positive customer feedback.

GCSEs - Business studies - Hall mead School (1978-09 - 1984-05)