Stephen Knight

Customer Service – Is exceptionally skilled in delivering outstanding customer service; displays a friendly, polite and courteous manner with a natural ability to build rapport with ease. Has worked in several front-facing customer environments, including working within busy theatres and hotel chains. Whilst employed at various hotels, personally promoted the welcoming of families and assisted with several events.

In addition, frequently dealing with complaints and problems; can effectively diffuse tension and provide quick suitable resolutions.

An adaptable and highly creative professional with over 10 years of experience within the performing arts and theatre sector; has worked in theatres and production companies, providing a vast amount of support behind the scenes within various productions such as Singing in the Rain, My Fair Lady and Me and My Girl.

Displays outstanding customer service skills and the ability to multitask and solve problems; has an adaptable approach to both customers and situations. Is now seeking to utilise the current skill set gained from attending various courses and throughout previous a career in a lighting or audio-visual position within the media,

television or film sector to further enhance skills already gained within the theatre industry.

Achievements

Acted as Scenery Assistant for over 10 years, providing support on various productions and ensuring the safe loading and unloading of props to allow performances to occur on time and within budget.

Provided excellent customer service to all attending the shows whilst acting as an Usher. Ensured customers were assisted when required and dealt with complaints in a calm and effective manner.

Has undertaken various training courses to further support and develop key skills learnt within the performing arts sector; for example, recently completed courses in Lighting,

Film-making, Music Technology, and Video Editing.

Provided vast assistance to Sound base UK in relation to setting up sound equipment for various concerts

Visual Skills/Organisation – Applies meticulous attention to detail; a highly organised and naturally visual person.

Appreciates the impact an organised and efficiently displayed stage/set can have in relation to health & safety. Can adhere to company guidelines, but is proficient in the devising of own ideas also.

Customer Service – Is exceptionally skilled in delivering outstanding customer service; displays a friendly, polite and courteous manner with a natural ability to build rapport with ease.

Has worked in several front-facing customer environments,

including working within busy theatres and hotel chains. Whilst employed at various hotels, personally promoted the welcoming of families and assisted with several events. In addition, frequently dealing with complaints and problems; can effectively diffuse tension and provide quick suitable resolutions.

Communication – Highly articulate, confident and persuasive communicator with extensive experience in communication and the passing on instructions and information to a varied audience including front-line staff, external third parties, and senior management. Regularly gives detailed explanations of the menus and specials available to customers.

Teamwork – Balances team and individual responsibilities;

exhibits objectivity and openness. Gives and welcomes feedback;

contributes to building a positive team spirit and puts the success of the team above their own interests. Has the ability to build morale and group commitments to meet goals and objectives; will support everyone's efforts to succeed.

Career

Sept 2013 – Present Conservation HMS Belfast

Worked within a team of up to 20 individuals.

Ensured the upkeep of all areas of the boat, allowing the the smooth running of the ship.

Maintained a clean working environment on board the HMS

Belfast.

Sept 2012 – Present Usher King’s Head

Theatre, London

Greeted customers and assisted them to their seats.

Dealt with customer enquiries in a calm and informative manner, guaranteeing all issues were resolved and any complaints were directed to the relevant party.

Ensured the theatre remained clean and tidy to maintain customer satisfaction.

Sold programmes and refreshments to clients.

Oct 2011 – May 2012 Usher Nimax Theatre,

London

Greeted customers and assisted them to their seats.

Promoted and sold merchandise, including programs and souvenirs.

Sold refreshments, including ice creams, sweets and drinks.

Assisted with all aspects of cleaning and maintenance of the theatre.

Dealt with any customer queries or complaints; escalated issues to management when appropriate.

Responsible for the safety and well-being of guests during any emergencies or evacuations.

Jan 2010 – Sept 2010 Housekeeper St Georges

Hotel, London

Ensured rooms and communal areas were cleaned and maintained to high standards.

Provided excellent customer service to all guests.

Assisted with stock control.

Jul 1995 – Nov 2009 Scenery Assistant Scenic &

Property Hire, Newport

Painted, constructed and transported scenery for various shows and productions.

Carried out safe loading and unloading of props and equipment so as not to cause damage to the goods.

Stock control and the ordering of supplies and equipment.

Produced pieces within tight time frames, working to the client's exact specifications and requirements.

Jun 1984 – Nov 2009 Stage Hand Sound base

UK, Newport

Assisted theatre productions on a voluntary basis with all aspects of setting up the sound equipment for various concerts and events.

Connected wiring and set up equipment, adhering to the strict health & safety guidelines.

Oversaw aspects of health & safety by taping down the wiring and cables for any electrical equipment.

Provided an ad hoc support service as and when requested.

Earlier Career

Apr 2009 – May 2009 Stage Hand Mappa Mundi

Theatre Company

Mar 2008 – Sep 2008 KP/Housekeeper Hilton Hotel,

Newport

Jul 2006 – Nov 2009 Kitchen Assistant The Compass

Group

Jul 2006 – Mar 2009 Kitchen Assistant Kings Church

Homeless Centre

Education/Training

2014 Mixing for Electronic Music

2014 Mastering Course

2014 Aerolites Sapphire Touch Console Course

2012 Introduction to ION

2012 First Aid

2011 Theatre Foundation Course

2010 Film-making Course

2009 Music Technology Course

2008 Video Editing

2007 Introduction to Filmmaking

2007 3D Computer Animation

2007 Lighting Training

Interests: A keen interest in aviation instrumentation, theatre and yachting. A member of the Royal Yacht Association and a member of the Amateur Video Production

Association; thoroughly enjoys all aspects