Independent Travel Advisor (ITA) & Sports Travel Interests - Self-Employed
(2025-11)
- Developed experience within travel advisory and referral partnerships through involvement with travel industry communities and platforms.
- Built familiarity with customer travel booking platforms, itinerary planning, and customer engagement.
- Independently designed and managed complex international travel itineraries across Asia and Europe, combining logistics, budgeting, planning, and problem-solving skills.
- Attended the Olympics in 2024 and two major European football finals.
- Developing knowledge of sports travel, endurance tourism and customer experiences associated with major international sporting events.
International Marathon Events - Self-Employed
- Completed eleven marathons, including five Abbott World Marathon Majors (Tokyo, New York, Chicago, Berlin, and London), developing strong resilience, planning, commitment, and goal-focused execution.
- Planned complex travel and logistical arrangements around international endurance events.
- Developed strong resilience, discipline, consistency and goal-focused mindset through endurance training and competition.
Personal Growth in AI, Social Media & Digital Innovation Projects - Self-Employed
- Currently developing an AI-led social media insight application / concept focused on the user, their follower and engagement trends. Analysis on who & what they are spending their time on.
- Exploring digital innovation, social media trends, and user engagement concepts.
- Have learned AI Tools, Reel, Story & Post Dev Apps such as Edits, Capcut & Canva.
- Passed CAA Drone Pilot Test for two drones that I own. Exploring further qualifications so that I can explore videography work with applicable industries.
Seasonal Operational Support Role
- Undertook seasonal operational contract work within a fast-paced retail environment.
- Managed deliveries, replenishment, and operational support during peak trading periods.
- Demonstrated reliability, adaptability & strong work ethic within a demanding environment.
Commercial Strategy, Transformation & Customer Experience - ADFLEX LTD - Brentwood, Essex
(2024-05 - 2024-11)
B2B Payment Fintech (PSP)
- Led customer journey review for both suites of Take & Make Payment Products.
- Migration planning for transition of customers from old to updated version of Virtual Terminal.
- Analysed complaints & customer, colleague feedback to improve service quality & be the voice of the customer.
- Providing insight trends from competitors & regulatory initiatives.
Commercial Strategy, Transformation & Customer Experience - NATWEST GROUP - 155 Bishopsgate, London
(2023-01 - 2024-04)
- Led review of NWB's Future of Payments Strategy covering New Payment Architecture (NPA).
- Contributed to projects covering Open Banking, APIs, ISO20022, Digital Transformation, Consumer Duty, and Building the Bank of the Future.
- Strategic Review of NWB's Cross Border Currency Cheque Proposition with recommendations to optimise the future model & pricing & migration of Cash Letter Product to Bank of America.
- Project Lead re workstreams to secure closedown of Ulster Banking division.
Various Positions - BARCLAYS BANK PLC - London Canary Wharf
(2011-06 - 2021-08)
- Responsibility for the Online & Mobile Digital channels for Offshore & Private Bank in terms of CX, Proposition Development, Migration planning, Risks & Issues.
- Business case Development & Prioritisation decisions for strategic Investment funding.
- Led customer journey and service improvement initiatives focused on enhancing customer experience and operational effectiveness.
- Transformational change leadership for Migrations, Regulatory Initiatives such as PSD2, SCA.
- Complex Problem solver for broken business propositions such as Post Office, Small Business, Card Acquiring, Child & Youth Products, Onboarding.
- Led review of Barclays Global Captive Insurance Proposition & Strategy with recommendations to grow footprint in US / Europe onshore & offshore markets.
- Developed concept, designed & built Institutional grade Money Market Deposit platform with automated SWIFT confirmation & settlements enabling £1.8bn Deposit Book growth.
- Built Global Operating model & supported operation to make £10m profit over 3-year period.
- Develop business cases, implementation plans, and operational models.
Earlier Career Highlights - Various
- Product Management & Customer Journey Experience
- Payments & Transaction Banking Expertise
- Digital Adoption & National Performance Manager
- Corporate Banking – Day to Day ownership of Key Clients (KBI's)
- Branch Banking – Thorough grounding of every aspect of Banking, Entry Processing, Cashiering, Bureau de Change, Int Trade, Billing & Tariff, Deposits, Sales, Lending, Small Business Manager
