Steven Gill

An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results.

Strong ability to multi- task and prioritize, and able to organize, train and monitor teams.

Customer Service Advisor

Capita

July 2023 to October 2023

• Dealing with customer queries, providing advice and assistance
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
• Handled high call volumes with accuracy and efficiency
• Accurately recording details of calls and issues on logging software
• Utilized product knowledge to resolve issues efficiently
• Resolving all enquires on first contact with the caller
• Identifying and escalating customer complaints

Customer Experience Assistant

William Hill-Smethwick

January 2022 to November 2022

• Greeting customers, taking money and accepting bets.
• Explaining odds and different ways of betting
• Using computerised systems to take bets and pay out winnings
• Making sure the satellite TV, video and digital display systems are working
• Keeping the shop clean and tidy and stocked with betting slips, pens and odds sheets
• Giving information about products like gaming machines
• Reporting any suspicious betting patterns or under-age gambling to the shop manager
• Handling any customer complaints.
• Being alert to any potential fraud, underage gambling or other illegal activity, and taking action to prevent it.
• Balancing takings after the shop closes for the day

Bartender The Stores Bar & Grill

August 2018 to March 2019

• Serving customers with a wide range of alcoholic beverages and also soft drinks.
• Adhering to the current smoking and alcohol licensing laws.
• Contributing to the smooth running of the bar area.
• keeping the pub area clean and tidy at all times.
• Working as part as a team to deliver maximum customer satisfaction. Providing a professional, friendly and courteous service to all customers.
• Beer barrel changing and stock replenishment. Taking out food from kitchen to customers table whenever needed and general cleaning duties.

Customer Service Advisor

DPD-Smethwick

May 2018 to July 2018

• Taking high volume of inbound calls dealing with and investigating all customer enquiries.
• Liaising with internal departments to track parcels.
• Re scheduling deliveries within the internal system.
• Providing customers with delivery status of their parcel(s).
• Supplying customers with evidence of delivery (POD).
• Carrying out thorough investigations for missing parcels and delivery disputes.
• Working closely with Drivers, Shift Managers and Operations Managers.
• Pro-actively problem solving, identifying issues, and taking accountability and ownership for resolving these.

Level 3 in Business & Administration 2015

Level 2 in Business & Administration 2010

GCSEs 6 A-C 2007