Steven Touma

A highly motivated individual with a proven track record of delivering exceptional customer service, particularly within dynamic retail and hospitality environments. Equipped with a strong work ethic, a proactive approach to learning new skills, and a keen desire to contribute to business growth and personal development.

Restaurant Assistant - Biblos Restaurant - Wembley, HA0 1UE

(2025-02)

• Efficiently prepared the restaurant area before service, including setting tables and stocking necessary supplies.
• Maintained clear and professional communication with the kitchen and other front-of-house staff to coordinate service and promptly resolve any customer issues.
• Managed orders accurately and efficiently using the point-of-sale system to minimise errors and ensure timely delivery of food and beverages.

Temp Retail Assistant - Superdrug - Southall Broadway

(2024-11 - 2025-02)

• Provided excellent customer service, assisting with product inquiries and purchases.
• Maintained a tidy and organised sales floor, ensuring products were well-stocked and displayed.
• Processed transactions accurately and efficiently using the POS system.
• Assisted with inventory management and replenishment.
• Handled customer queries and minor complaints, escalating issues when necessary.

Restaurant Assistant - Awafi Foods - Park Royal, NW10 7RT

(2019-08 - 2024-11)

• Warmly welcomed and seated customers, creating a positive first impression and enhancing their dining experience.
• Collaborated closely with the head chef, efficiently taking and relaying customer orders to ensure accuracy.
• Expertly managed restaurant reservations and meticulously prepared the dining area for service, optimising flow.
• Ensured consistent adherence to the highest standards of hygiene, cleanliness, and Health & Safety regulations.
• Implemented effective stock control measures, including ordering and replenishment, to minimise waste and ensure product availability.

Restaurant Assistant - McDonalds - Chtaura, Lebanon

(2015-08 - 2019-07)

• Processed and prepared high-volume orders per hour, consistently meeting strict drive-thru and front counter service time targets.
• Mastered all station roles (grill, fryer, assembly) to prepare menu items according to McDonalds quality, service and cleanliness standards.
• Delivered prompt friendly, and professional service to all customers actively

Waiting Staff - Ti Amo Restaurant - Ealing Broadway W5 5JY

(2010-08 - 2015-08)

• Consistently delivered an exceptional customer experience, building rapport and ensuring high levels of satisfaction.
• Accurately processed food and beverage orders, demonstrating strong attention to detail.
• Skilfully handled customer complaints with empathy and efficiency, transforming negative experiences into positive resolutions.
• Maintained impeccable standards of cleanliness and organisation across all dining areas.

Work Experience - Next Retail - Ealing Broadway

(2010-06 - 2010-06)

GCSEs/A-Levels - Multiple subjects - The Cardinal Wiseman School (2004-09 - 2010-06) Greenford Road, Greenford