Stevie Din

As a highly motivated and support orientated analyst within the public and private sector, I have a proven track record of providing exemplary levels of service to a broad range of clients. I am ITIL certified and seeking employment that will make the best use of my skills and allow me to develop them further. I am very flexible regarding working hours and am able to work a range of shifts.

Senior Wintel Infrastructure Administrator at Royal London (2025-01 – Present)

• Supporting 5000+ users 2nd/3rd line from our Glasgow office, offering on site and remote IT assistance
• CYBER SECURITY Rep on site – handling all physical and virtual security escalations via Microsoft Purview
• Handling all escalations and incidents assigned to the Wintel Support team via Service now, adhering to agreed SLA's
• Maintaining virtual desktops performance/storage via VSPHERE/HORIZON for all Royal London staff
• Assisting with virtual server performance/storage/file share requests liaising weekly with EUC
• Daily work with Microsoft Teams admin centre, ENTRA, INTUNE, SEG, Defender and 365 Admin Centre
• Full ownership of all Audio/Visual Microsoft Teams Rooms equipment on site at the Glasgow office
• Responsible for all on site laptops and phones within the business, compiling an audit every quarter for ITAM

Technical Support Analyst at Jones Whyte (2022-07 – 2024-12)

• Supporting 300+ users between three sites in Glasgow within a W10/11 environment
• Handling all support team tickets on the Freshdesk system within an SLA timeframe
• Administering all users, mailboxes and groups on O365 Admin Centre.
• Daily administration of Microsoft Teams admin centre and MS Exchange admin centre
• Monitoring all virtual and physical servers, switches, desktops, laptops and mobile devices in the business
• Deploying various apps via MS Intune and creating new policies and groups on MS AZURE

Business Continuity Analyst at C2 (2021-06 – 2022-06)

• Supporting inhouse Legacy and Meridian BCM systems via Zendesk and phone in line with SLA timeframe
• Communicating daily with developers within the organisation through JIRA carrying out fixes and scheduled deployments.
• Regularly checking in with clients in reactive and quarterly review calls.
• Monitoring client sites and network health with our internal in house systems and external suppliers, including use of MS AZURE.
• Actively involved in new client trials and deployments, providing system demos and Q&A sessions.
• Achievement of no SLA breaches in line with targets expected of the team via Airtable.

Senior Workplace Support Technician at Mott Macdonald (2016-06 – 2021-06)

• Providing remote and on-site IT Support within EUNA region in an Office 365 environment.
• Deploying software via SCCM, and editing permissions with users on Active Directory.
• Troubleshooting PC's, laptops, printers, connectivity and application issues, managing virus outbreaks and fulfilling standard service requests such as asset deployments, moves and hardware upgrades.
• Deskside engagement with users to provide a proactive approach to the service delivered.
• Physical on site support for network equipment, servers and server rooms.
• Regular office and site visits to deal with IT incidents, requests and inspect on site infrastructure.
• Achievement of relevant service and operational level targets for incident management, proactively escalating potential service level breaches through the management structure.

Technical Support Analyst at Teleperformance UK (2012-11 – 2016-06)

• Providing 3rd Line Windows Server 2008 support to clients and internal staff.
• Installation and maintenance of the AVAYA telephony system, WAN, LAN and WIFI networks.
• SCCM, Citrix, AD, Sharepoint, MS Exchange and Hyper-V server support on site and remote.
• Responsible for migration projects for all sites including MS Lync, Office 365 & O/S upgrades.
• Carrying out DPM backup requests for all staff.
• Configuring TMG and reviewing all proxy access for site staff within TPUK network.

Second Line Support Engineer at CPT (2009-09 – 2012-11)

• Providing 2nd line support to clients and internal staff within a Windows 7 environment.
• Responsible for all printer maintenance and support of desktops, laptops and mobile phones.
• Supporting all software, MS Office 2003-2010 and above as well as in-house applications.
• Asset tagging and documenting all equipment on sites, regularly liaising with CONFIG team.
• Patching all machines and scheduling weekly restarts of domain controllers and remote servers

Service Desk Advisor at Scottish Enterprise (2005-08 – 2009-08)

• Logging helpdesk calls and emails for Scottish Enterprise staff in Scotland and SDI.
• Diagnose and resolve problems within agreed SLA's, or escalate to relevant support teams.
• Remote support specialist for global sites in Shanghai, Tokyo, New York, Seattle and London.

Junior IT Assistant at Irwin Mitchell Solicitors (2002-10 – 2005-06)

• Providing onsite desktop support to internal staff in office.

– Holyrood Secondary School (1997 – 2001)