Anton Bobryshev

Versatile Senior IT Infrastructure & Support Engineer with 20+ years of experience supporting end users, maintaining business-critical systems and improving IT operations across corporate, multi-site and educational environments. Hands-on background in Windows and Linux administration, Microsoft 365, Active Directory, networking, ERP/CRM platforms and web automation. Combines systematic troubleshooting with clear, user-focused communication and ownership of issues from initial triage through to resolution.

Volunteer Infrastructure & Technical Support Engineer | Civil Rights & Freedom of Information Initiatives Jan 2025 – Present

• Founded and maintain VamosVPN, a non-profit VPN service supporting 600+ users across 10 Linux server nodes, focused on availability, connectivity and secure communications.

• Provide 1st/2nd line support through Telegram and custom Python/Node.js bots, troubleshooting user setup, network connectivity and service-reliability issues.

• Provide pro-bono IT support and Microsoft 365 workspace administration for the Russian Democratic Society, alongside digital operations and technical distribution support.

Systems Administrator & ERP Implementation Engineer | Wilgood Apr 2021 – Nov 2024

• Led client onboarding and technical deployment of a proprietary ERP platform across regional and European sites, guiding franchise teams from initial setup through operational go-live.

• Administered Active Directory accounts, Microsoft 365 services, permissions and access controls for distributed teams, supporting secure account lifecycle management and staff onboarding.

• Delivered 2nd/3rd line support for Windows 10/11 endpoints, network hardware and business applications; investigated complex incidents and coordinated resolution against service targets.

• Delivered structured client training, standardized system setup and resolved integration issues during post-launch support to help new sites reach operational readiness.

Systems Administrator & Web Developer | Puteshestvie.ru Jan 2017 – Apr 2021

• Engineered a unified CRM approach to replace fragmented legacy PHP/MySQL databases, using Python (Flask) alongside existing systems to improve access to customer and booking information.

• Integrated Asterisk telephony APIs and custom PHP/web-automation scripts to streamline call handling and booking workflows, including mobile call forwarding for off-site agents.

• Maintained IT operations across distributed sales offices, including RDP environments, IP telephony, CCTV, network troubleshooting and automated backups.

• Built and maintained regional promotional websites and configured SMS/email campaign automation using booking data and analytics.

Head of IT / Senior IT & Infrastructure Coordinator | Winery Hall / EuroCave Aug 2008 – Jan 2017

• Architected and launched a wine and gourmet e-commerce platform from scratch, building a catalogue of 10,000+ SKUs with custom search, filtering and inventory functionality.

• Led SEO and web optimisation work that helped the platform achieve top-three search rankings on Google and Yandex for target searches.

• Managed infrastructure across offices, warehouses and retail locations, including servers, site-to-site VPNs, POS systems, thermal label printers and handheld barcode/data-collection terminals.

• Administered 1C Enterprise databases and retail systems; improved stocktaking and warehouse inventory workflows through custom data-processing scripts.

• Led a team of five IT/web specialists and coordinated procurement, suppliers and technical relationships with partners including EuroCave and beverage distributors.

Educational IT Support Specialist & Systems Administrator | Minin University & NNGASU Nov 2004 – Jul 2008

• Designed and deployed internal web and examination portals to support academic administration and assessments for students and faculty.

• Provided end-to-end IT support across university campuses, computer labs, classrooms and regional distance-learning hubs, maintaining PCs, networks, printers, projectors, interactive boards, servers and thin-client environments.

• Supported teaching staff and students with educational software and IT tools, and helped establish technical infrastructure for regional distance-learning classrooms.

Bachelor's Degree - Philology & Foreign Literature - Minin Nizhny Novgorod State Pedagogical University (2008)