Stuart Maxwell

Multi-talented, versatile young professional with over 10 years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. Adept at operating in fast-paced environments and maintaining calm in challenging situations.

Driven to exceed expectations and maximise customer satisfaction. Offers expertise. Excels at building customer loyalty and repeat business. Enthusiastic about supporting business success. Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practised care and attention to individual needs.

Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organisational skills.

operator crew member at Almond Housing (2019-10 – 2021-04)

• Offered thorough support knowledge aiding team assignments and deliverables.
• Provided excellent leadership skills to maintain steady and productive operations.
• Assisted team members and customers.
• Monitored system functioning closely, troubleshooting and resolving issues.
• Applied expert knowledge for daily completion of tasks and streamlining workflows.
• Employed excellent time-management skills to maximise completion and reducing errors.
• Utilised practical communications skills to maintain and build positive client relationships.

Hotel Porter at Norton House Hotel and Spa (2018-09 – 2019-10)

• Completed regular security checks around the hotel and grounds, recording and rectifying issues as needed.
• Prepared and delivered room service orders within timeframe.
• Warmly greeted guests within timeframe, advising of events and facilities available at the hotel.
• Delivered luggage, messages, newspapers and other requested items to guest bedrooms.
• Ensured restaurants, bars, lounges and other public areas were prepared and set for the following day's business, maximising team efficiency.
• Performed detailed, timely handovers at conclusion of shifts, maintaining cohesive and consistent service for guests.
• Thoroughly inspected public areas including restroom and smoking areas, ensuring cleaning duties were completed to a high standard.
• Handled customer and guest comments and complaints with professionalism, forwarding relevant information to Shift Manager.
• Assisted housekeepers in maintaining hygienic and clean buildings through mopping, sweeping, dusting and sanitising establishment entrance.
• Ensured guest luggage stayed organised when in holding areas by labelling guests' luggage with tags.
• Delivered newspapers to guests during early morning rounds to over rooms.
• Drove company mail delivery vehicles in a safe, efficient manner while following Highway Code.
• Carried out administration tasks for the hotel, including scheduling meetings, answering phones and responding to emails.
• Assisted guests with fixing minor issues, including changing light bulbs, fixing door handles and repairing other room features.
• Managed sorting of guest's mail, delivering to rooms once processed into priority order.
• Assisted in arranging taxi services for guests upon request by phoning or booking transportation.
• Maintained an extensive understanding of hotel facilities to efficiently answer customer queries during check-in.
• Maintained excellent customer satisfaction when completing deliveries by providing efficient, helpful and friendly service.
• Planned most efficient, effective and safest routes before starting delivery journeys by car, planning using maps and GPS.
• Safely and efficiently transported luggage to guest's hotel rooms during check-ins, using manual lifting or carts when heavier.

Stock Replenisher at B and Q (2014-02 – 2017-08)

• Rotated stock on a timed basis to ensure freshness of products, ensuring goods were organised and presentable.
• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise result.
• Collected and transported items from the stockroom to the sales floor for shelving and stocking, exceeding timeframe targets.
• Accurately labelled products with prices and discounts as necessary, discarding expired items in a timely manner.
• Maintained a clean and tidy stockroom, minimising potential health and safety risks.
• Assisted customers with stock enquiries, locating and transporting products as needed to maximise customer satisfaction.
• Diligently organised shelves, racks and containers, transporting misplaced products.
• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Bent, lifted, opened, and moved products weighing national maximum allowed.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Continuously moved and unpacked packages, maintaining efficiency and accuracy for long shifts.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.

Warehouse Operative at Tesco (2007-06 – 2014-01)

• Performed duties in a safety-conscious, efficient manner to exceed targets on a Time framed basis.
• Provided accurate, timely stock reports to Warehouse Manager allowing for optimal reordering times.
• Accurately managed variety of stock types in temperature-controlled environment to safeguard against health risks.
• Proactively assisted teams in heavy lifting and complex problem-solving tasks.
• Ensured delivery accuracy by assessing packages and counting stock before unloading into warehouses.
• Liaised with transport companies regarding timeframes, deadlines and delivery status.
• Safety operated various large machines to relocate stock in the warehouse, such as forklifts and cranes.
• Regularly checked System to stay up to date on incoming orders and products to be dispatched.
• Ensured the safety of warehouse staff by conducting risk assessments before operating heavy machinery.
• Reported missing or damaged items to resolve stock issues efficiently.
• Regularly lifted and moved up to 20+ kg.
• Identified and removed damaged products when received.
• Safely transported pellets items using forklift equipment, avoiding accidents and mishaps.
• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
• Consistently complied with high standard of workplace health and safety measures to minimise personal risks.
• Transferred materials weighing up to 20 kg from ground level to above head level.

store manager at Sports Direct (2000-07 – 2007-01)

• Supervised and trained team while improving store sales.
• Fostered positive working relationships with business leaders, vendors, and customers.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Addressed customer inquiries and resolved complaints.
• Shared product knowledge with customers while making personal recommendations.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
• Oversaw daily cash register operations and cash management.
• Worked closely with Area/Regional Manager to formulate and build store brand.
• Developed specific plans to expand products and forecasted monthly, quarterly, and annual sales targets.
• Reduced process lags by effectively managing employees to ensure optimal productivity.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Trained staff to deliver outstanding customer service.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Prioritised sanitation, safety and health standards in work areas.
• Maintained friendly and professional demeanour while interacting with customers.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Managed sales team to maximise sales revenue and exceed corporate goals.
• Coached and mentored associates leading to multiple promotions.
• Coordinated sales reports, reconciled accounts and made bank deposits.
• Completed weekly schedules according to payroll policies.
• Interacted in an enthusiastic and knowledgeable manner with customers and executive leaders to boost sales and team morale.
• Reorganised sales floor to meet company demands.
• Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
• Managed cash drawers, and other keyholder duties.
• Interviewed, hired, supervised and trained employees.
• Counted tills and made bank deposits.
• Answered customers' questions and quickly resolved problems and complaints.
• Mitigated regulatory risks by coordinating audits to ensure protocol compliance.

Certificate of Higher Education in Electronic Engineering – West Lothian College (1999)