Suad Ali

I’m a student at City college Norwich just attending 1 a week on Wednesday mornings. I work as a Waitress 0 contract. I go enjoy going to the Gym with my friends. to catch up and be physically and mentally healthier. I enjoy blogging about my outfit ideas or day to day lifestyle. Enjoy going out and staying in spending time with family and friend.

Suad Ali

Professional Profile 

I’m passionated in working in customer service industry with over 3 years' experience. I have excellent communication skills and conflict resolution and relationship building. I’m able to work independently and within a team in the work industry.

I would like to escalate and show that I can also professionally work in the any customer service jobs. In a fast-paced matter, i’m able meet all deadlines and getting the job done.

I am enthusiastic, passionate and have a great work ethic. Always being punctual and professionally presented for leisure and work.I have experience in environments with all different types of customers at any ages. In a polite manner and approachable. While working in different environments, I have always received positive feedback from my performance. I have also been involved in Prince’s Trust in the past.

Key Skills:

• Communication.
• Patience & resilience.
• Customer service.
• Organisation.
• Timely.
• Problem solving.
• Confident.
• Team player.
• Selling skills.
• Attention to detail.
• Flexible.
• Empathy for customers.
• Resilience Under pressure.
• Eager to learn new skills and become a product expect.
• Booking facilities.
• Complaint handling.
• Professional appearance.
• Multitasking.
• Phone calls
• Allocating customer’s, the right place and direction.
• Computer skills and IT
• Payment systems.
• Bookings organiser.

Waitress 

Cosmo Norwich

18th March 2022 /continues.

• Take drink orders.
• Take drinks orders to the right table.
• Clean floor and all the cutleries.
• Worked as a team as a waitress. 
• Communicate with customers and giving them a warm welcome.
• Take bins out and restocking. 
• To always keep restaurant clean.
• To manager health and safety if spillage happened and broken plates and glasses. 
• Replacing cutleries and napkins on the table when customers left.
• Have a continuous Position face impression.
• Take bills to customers and payments.
• Take payments and use cashier.
• Making hot drinks E.G; Coffee, Latte, Espresso etc…
• Dealing and sorting our booking in reception, for tables.
• Taking customers to the table or cashier.

Amazon / Norwich DNR1

September 2021- 28 February 2022 Also 1st December 2022 till 7 January 2023. November 11th, 2023 – January 6th, 2024.

• Unloading parcels containing the full range of Amazon’s products
• Sorting and loading parcels onto belts.
• Staging sorted pallets for pick up and preparing them for delivery.
• Adhering to safety, quality and production standards, wearing safety PPE.
• Lifting and moving products up to 23kg in weight during the duration of a shift by utilising supporting lift equipment such as carts, pump and trucks
• Lifting, pushing, pulling and moving around at fast pace.
• Choose to be a Yard Marshal, instructed the delivery drivers where to go, when to collect parcels, and when to go. Also wear safety PPE and seat belts when leaving.
• Notifying when these a problem needed solving, including leak, and Spillage. Also, when items were damaged needing to replace or repair.

H&M

(Work Experience)

November 15th – 27 November 2022

• Restock clothesline in a nice, beautiful manner.
• Clean and keep everything tidy daily.
• Renew price and discount.
• Cashier skills and taking payments.

Bignold Primary School / Norwich 

2017 - 2017

• Supported the children across their curriculums and helped them develop in their learning.
• Gave the children considered advice on how to complete their schoolwork. 
• Required excellent communication skills and attentive listening in order to support the children. 
• Assisted the teachers in classroom setup and helped with preparing materials for the lessons. 
• Worked as part of a team in order to provide a constructive environment that allowed the children to flourish.

Beehive Childcare Group / Norwich 

2016 - 2017

• Provided a high standard of physical, emotional and social support and care for all children within the nursery.
• Organised and assisted staff in creating suitable and appropriate recreational activities.
• Assisted in delivery health and safety item’s the children can use.
• Supported senior staff in preparing food, serving meals and refreshment while remaining vigilant to encourage child safety.

 (Work Experience)

Boots / Norwich 

June – July 2015

• Assisted customers with queries regarding products and suggested potential products that would be beneficial. 
• Developed throughout this experience product knowledge in order to answer any customer’s queries. 
• Assisted staff in stock control, replenishing shelves, organising and pricing goods.

Computer Skills

Languages

Sport

IT literate and confident using all Microsoft Office Packages.

Fluent in Kurdish

Keen basketball player and dance.

Reference

References available upon request.

Education

2017 - 2023

City College Norwich

• Preforming Arts – Pass (2016)
• Health and Social Care Diploma Level 1 – Pass (2017)
• GCSE Math’s – C (2017)
• English Functional Skills Entry 3 – Pass (2017) 
• English Functional Skills Level 1 – Pass (2019)
• Employment and Functional Skills Level 1 – Pass (2018)
• English GCSE – resitting in June 2024
• Award in best employee of the month in June 2023 in Cosmo.