Suad Ali
Professional Profile
I’m passionated in working in customer service industry with over 3 years' experience. I have excellent communication skills and conflict resolution and relationship building. I’m able to work independently and within a team in the work industry.
I would like to escalate and show that I can also professionally work in the any customer service jobs. In a fast-paced matter, i’m able meet all deadlines and getting the job done.
I am enthusiastic, passionate and have a great work ethic. Always being punctual and professionally presented for leisure and work.I have experience in environments with all different types of customers at any ages. In a polite manner and approachable. While working in different environments, I have always received positive feedback from my performance. I have also been involved in Prince’s Trust in the past.
Key Skills:
- Communication.
- Patience & resilience.
- Customer service.
- Organisation.
- Timely.
- Problem solving.
- Confident.
- Team player.
- Selling skills.
- Attention to detail.
- Flexible.
- Empathy for customers.
- Resilience Under pressure.
- Eager to learn new skills and become a product expect.
- Booking facilities.
- Complaint handling.
- Professional appearance.
- Multitasking.
- Phone calls
- Allocating customer’s, the right place and direction.
- Computer skills and IT
- Payment systems.
- Bookings organiser.
Work Experience:
Waitress
Cosmo Norwich
18th March 2022 /continues.
- Take drink orders.
- Take drinks orders to the right table.
- Clean floor and all the cutleries.
- Worked as a team as a waitress.
- Communicate with customers and giving them a warm welcome.
- Take bins out and restocking.
- To always keep restaurant clean.
- To manager health and safety if spillage happened and broken plates and glasses.
- Replacing cutleries and napkins on the table when customers left.
- Have a continuous Position face impression.
- Take bills to customers and payments.
- Take payments and use cashier.
- Making hot drinks E.G; Coffee, Latte, Espresso etc…
- Dealing and sorting our booking in reception, for tables.
- Taking customers to the table or cashier.
Parcel Assistant
Amazon / Norwich DNR1
September 2021- 28 February 2022 Also 1st December 2022 till 7 January 2023. November 11th, 2023 – January 6th, 2024.
- Unloading parcels containing the full range of Amazon’s products
- Sorting and loading parcels onto belts.
- Staging sorted pallets for pick up and preparing them for delivery.
- Adhering to safety, quality and production standards, wearing safety PPE.
- Lifting and moving products up to 23kg in weight during the duration of a shift by utilising supporting lift equipment such as carts, pump and trucks
- Lifting, pushing, pulling and moving around at fast pace.
- Choose to be a Yard Marshal, instructed the delivery drivers where to go, when to collect parcels, and when to go. Also wear safety PPE and seat belts when leaving.
- Notifying when these a problem needed solving, including leak, and Spillage. Also, when items were damaged needing to replace or repair.
Sales assistant
H&M
(Work Experience)
November 15th – 27 November 2022
- Restock clothesline in a nice, beautiful manner.
- Clean and keep everything tidy daily.
- Renew price and discount.
- Cashier skills and taking payments.
Teaching assistant
Bignold Primary School / Norwich
2017 - 2017
- Supported the children across their curriculums and helped them develop in their learning.
- Gave the children considered advice on how to complete their schoolwork.
- Required excellent communication skills and attentive listening in order to support the children.
- Assisted the teachers in classroom setup and helped with preparing materials for the lessons.
- Worked as part of a team in order to provide a constructive environment that allowed the children to flourish.
Nursery Assistant
Beehive Childcare Group / Norwich
2016 - 2017
- Provided a high standard of physical, emotional and social support and care for all children within the nursery.
- Organised and assisted staff in creating suitable and appropriate recreational activities.
- Assisted in delivery health and safety item’s the children can use.
- Supported senior staff in preparing food, serving meals and refreshment while remaining vigilant to encourage child safety.
Retail Assistant
(Work Experience)
Boots / Norwich
June – July 2015
- Assisted customers with queries regarding products and suggested potential products that would be beneficial.
- Developed throughout this experience product knowledge in order to answer any customer’s queries.
- Assisted staff in stock control, replenishing shelves, organising and pricing goods.
Additional Skills & Interests
Computer Skills
Languages
Sport
IT literate and confident using all Microsoft Office Packages.
Fluent in Kurdish
Keen basketball player and dance.
Reference
References available upon request.
