Sufian Shehzad
IT professional with cybersecurity background
Hire this person
Send a job offer directly to this candidate
About
Reliable and motivated IT professional with a strong foundation in technical support, leadership, and retail operations. Currently pursuing an Cybersecurity (BSc) in cybersecurity. Combine academic knowledge with practical experience in service dispatch and first-line troubleshooting. A quick-thinking problem solver with a background in fast-paced retail management, dedicated to maintaining high customer satisfaction and supporting business-critical technology.
Experience
Team Supervisor - Ammar Fragrances - Nottingham
(2022-01 - 2025)
- Supervised a team of warehouse operatives to ensure daily picking and packing targets were met.
- Managed inventory control processes and monitored stock levels to ensure operational efficiency.
- Ensured strict adherence to health and safety procedures and trained new staff members.
Delivery Driver & In-Store Team Member - Papa John's - Nottingham
(2025 - 2026)
- Delivers customer orders efficiently while providing excellent face-to-face service.
- Handles payments and assists with in-store duties under significant time pressure.
Service Dispatcher / Technical Support - MRNY Solutions
(2021 - 2023)
- Acted as the first point of contact for IT service requests, coordinating engineers and scheduling technical jobs.
- Provided technical and customer support via phone and email, ensuring timely dispatch and resolution.
- Maintained accurate system documentation and updated job records to track service performance.
Shift Manager - Pizza Hut - Nottingham
(2022 - 2023)
- Led daily shifts in a high-volume environment, ensuring food preparation met strict company hygiene and safety standards.
- Supervised team members to maintain high productivity and ensure excellent customer service during peak hours.
- Managed operational challenges and resolved customer queries quickly to maintain brand reputation.
Online Seller (Self-Employed) - eBay
(2022 - 2026)
- Managed digital product listings, order processing, and e-commerce analytics to track sales.
- Handled customer enquiries and technical disputes professionally to maintain positive ratings.
Mobile Shop Assistant (Work Experience) - Family Business - Nottingham
- Assisted users with mobile phone setup, software resets, and basic hardware troubleshooting.
Education
HND in Information Technology (Level 5) - Information Technology - Nottingham City Hub
HNC Level 4 (IT) - Information Technology
BTEC Level 3
GCSEs - IT Level 2, Design and Technology, Maths, English, Science, History, and Urdu
