Sufian Shehzad

IT professional with cybersecurity background

Talent

NottinghamMember since June 29, 2026

First-line resolutionHardware/software troubleshootingMobile device setupCoordinating techniciansManaging service requestsSystem documentationLeadershipInventory controlStock processingCash handlingCommunication

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First-line resolutionHardware/software troubleshootingMobile device setupCoordinating techniciansManaging service requests

About

Reliable and motivated IT professional with a strong foundation in technical support, leadership, and retail operations. Currently pursuing an Cybersecurity (BSc) in cybersecurity. Combine academic knowledge with practical experience in service dispatch and first-line troubleshooting. A quick-thinking problem solver with a background in fast-paced retail management, dedicated to maintaining high customer satisfaction and supporting business-critical technology.

Experience

Team Supervisor - Ammar Fragrances - Nottingham

(2022-01 - 2025)

Supervised a team of warehouse operatives to ensure daily picking and packing targets were met.
Managed inventory control processes and monitored stock levels to ensure operational efficiency.
Ensured strict adherence to health and safety procedures and trained new staff members.

Delivery Driver & In-Store Team Member - Papa John's - Nottingham

(2025 - 2026)

Delivers customer orders efficiently while providing excellent face-to-face service.
Handles payments and assists with in-store duties under significant time pressure.

Service Dispatcher / Technical Support - MRNY Solutions

(2021 - 2023)

Acted as the first point of contact for IT service requests, coordinating engineers and scheduling technical jobs.
Provided technical and customer support via phone and email, ensuring timely dispatch and resolution.
Maintained accurate system documentation and updated job records to track service performance.

Shift Manager - Pizza Hut - Nottingham

(2022 - 2023)

Led daily shifts in a high-volume environment, ensuring food preparation met strict company hygiene and safety standards.
Supervised team members to maintain high productivity and ensure excellent customer service during peak hours.
Managed operational challenges and resolved customer queries quickly to maintain brand reputation.

Online Seller (Self-Employed) - eBay

(2022 - 2026)

Managed digital product listings, order processing, and e-commerce analytics to track sales.
Handled customer enquiries and technical disputes professionally to maintain positive ratings.

Mobile Shop Assistant (Work Experience) - Family Business - Nottingham