Suhail Farook

A highly motivated and hardworking individual who thrives off completing tasks to the highest of standards. I have earned a Master's degree in Chemistry and a secondary science with chemistry PGCE and QTS. I have vast experience in the banking and customer service sector and experience as a secondary school teacher.

I Possess a willingness to excel, owing to my enjoyment of overcoming problematic situations and vast array of transferable skills. In previous work experiences, the capacity to work well under pressure has been demonstrated therefore often entrusted with further responsibilities. Exhibit a dedicated approach to tasks and always committed to exceeding expectations.

Science Teacher at Carlton academy trust (2024-09 – Present)

1st year of ECT induction

• Taught a full timetable with Biology, Physics and Chemistry
• Managed a form class
• Worked with mentor with weekly feedback and areas for development
• Attended CPD sessions and science club

PGCE training at University of Huddersfield (2023-09 – 2023-07)

• Observed a range of practitioners and subject areas
• Worked with a mentor to develop teaching pedagogy
• Completed research and analysis of teaching pedagogy
• Developed an understanding of the curriculum and its role within society
• Gradually built teaching hours up to 22 hours a week

Legal Recoveries Associate at Overdales Legal Limited (2022-09 – 2023-02)

• Assisting customers with setting up payment plans to help satisfy county court judgements
• Educating customers about the risks and consequences of not complying with court orders
• Initiating legal proceedings, completing county court claim forms and warrant of control forms
• Signposting customers to debt management agencies or companies that can provide legal advice
• Ensuring the safety and wellbeing of customers is prioritised whilst reasoning with affordable payment plans

Technical Assistant at FCC Environment (2022-07 – 2022-08)

• Assisting in the management of company vehicles and schedules
• Identifying the composition of waste, cross referencing this with customer and waste information to make valid judgements on waste processing
• Maintaining accurate records including inspecting and completing waste consignment notifications and documents
• Ensuring waste assessments are accurate and identifying appropriate safety and process considerations
• Ensuring the movement of waste to other disposal facilities whilst conforming to legal requirements

Fraud Investigator (Authorised Push Payment Investigation Team & Impersonations team) at Reed / HSBC (2019-05 – 2022-04)

• Communicating with other banks and financial institutions to report fraudulent activities or validate information
• Gathering accurate and in-depth details of a fraud case from a customer
• Handling complaints made by victims of fraud
• Extensive experience and knowledge of all areas of financial crime particularly KYC and CDD
• Completed suspicious activity reports when account activity has seemed incoherent with their KYC profile
• Providing reasoning and outcomes to customers after investigation has been completed
• Conducting investigations into allegations of first party fraud
• Educating customers about the different types of fraud and potential risk factors
• Reviewing and researching account activity
• Reporting to law enforcement agencies
• Entrusted as a referral point for colleagues
• Uploading victims of impersonation fraud onto CIFAS
• Experience using fraud prevention systems such as CIFAS and national Hunter
• Determine authenticity of ID/VA
• Reviewing applications to determine whether fraudulent or not
• Using Experian to understand customer/ applicants financial background to determine whether the claim is genuine

Customer Service Advisor at Reed / HSBC (2019-01 – 2019-05)

• Assisting with general banking queries
• Complaint handling
• Fraud prevention
• Assisting with 3-D secure authentication
• Assisting with verified by Visa and MasterCard secure code queries

Contact Centre Operator at Provident Financial Group (2018-05 – 2018-10)

• Acting as the first point of contact for customers
• Helping customers who are facing financial difficulties
• Signposting to debt management agencies
• Complaint handling
• Maintaining accurate, up to date and appropriate records
• Provide clerical and administrative duties if required
• Exhibiting excellent IT skills with accuracy and attention to detail

Customer Service Team Member at Ocado/Morrisons (2018-02 – 2018-05)

• Delivering groceries to customers
• Maintaining timely communication by phone with customers
• Meeting individual and team performance targets to ensure delivery of business objectives

Pharmacy Assistant at Brooklands pharmacy (2017-02 – 2017-09)

Part time voluntary work

• Generating stock lists and labels
• Receiving and unloading deliveries
• Selling over-the-counter medicines
• Answering customer queries face to face or by phone
• Pre-packing, assembling and labelling medicines

Customer Assistant at Texaco service station (2013-12 – 2017-02)

Part time

• Cash handling and taking card payments to ensure all payments were appointed correctly
• Greeting and assisting customers with general queries
• Stock replenishing which involved unloading deliveries from suppliers
• Ensuring the safe delivering of fuel from fuel tankers
• Constant checks of the company's security system
• Cleaning duties

MChem in Chemistry with research experience – University of Bradford (2013-09 – 2017-05)

Business fast track level 3 diploma in Business – Leeds City College (2010-09 – 2013-05)

Applied science level 3 in Applied science – Bradford College (2010-09 – 2013-05)

GCSE in General – Fulneck School (2004-09 – 2009-06)