Sulafa Saeed

Reliable, hardworking and organised professional with experience in domestic cleaning services, customer service and administration. I have experience running a cleaning service through EFA Foundation, including recruiting and arranging cleaners to provide domestic cleaning services in residential properties. I understand the importance of cleanliness, hygiene, attention to detail and providing a high-quality service.

I am dependable, organised and able to work independently or as part of a team. I am now seeking a Hotel Housekeeper position where I can use my practical cleaning and organisational experience.

Cleaning Services Coordinator / Manager at EFA Foundation

Managed a domestic cleaning service providing cleaning support for residential properties.

• Recruited and coordinated cleaners to undertake domestic cleaning assignments.
• Arranged cleaning schedules according to customers' requirements.
• Communicated with customers and cleaners to ensure services were organised effectively.
• Ensured cleaners understood the required standards and responsibilities.
• Monitored the quality of cleaning services and addressed any issues appropriately.
• Maintained a professional and reliable service for customers.
• Managed several responsibilities at the same time while maintaining good organisation and attention to detail.

Community Interpreter – English & Arabic at Languages Is Everything (2019-01 – Present)

• Provide professional interpreting services in healthcare, public-sector and community settings.
• Communicate professionally with customers, clients and professionals.
• Maintain confidentiality and high professional standards.
• Manage appointments and arrive punctually for scheduled assignments.
• Work independently and follow instructions and procedures carefully.
• Demonstrate excellent communication, reliability and attention to detail.

Customer Service / Administration Experience

• Provided professional and helpful customer service.
• Organised daily tasks and managed responsibilities effectively.
• Communicated with customers and colleagues in a professional manner.
• Worked to deadlines while maintaining accuracy.
• Followed workplace procedures and maintained confidentiality.

BSc in Psychology – Ahfad University

Level 3 Certificate in Community Interpreting – UK

Diploma in IT – Inspire Institution

Level 2 in Principles of Customer Services – Inspire Institution

Level 1 in Childcare and Health & Social Care – South City College