Haddy Sinyang

Highly organised and customer focused hotel receptionist with 2 years of experience in providing exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone and email leading to increased efficiency and unparalleled client experiences. Skilled in multitasking as well as resolving conflict and maintaining a professional demeanour. Overtime I have grown to become an adaptable, motivated individual with the skills and experience to succeed in many roles, including customer service skills and technology skills, as I am inviting, professional and quick-learning, I crave challenges and problem-solving tasks to ensure I always get the job done independently as well as collaboratively.

Currently experienced in many fields portrayed below, maintaining multiple companies' high standards of professionalism and customer satisfaction while working efficiently in a fast-paced environment. Looking to move into a new environment for a role where I can continue delivering exceptional customer experiences and contribute to a team.

Room attendant at Hilton Birmingham Metropole (2025-01 – Present)

Cleaned rooms to a high standard within a certain time, answered customer queries, and provided them with their requests in a professional manner.

• Developed time management and ability to meet deadlines
• Effective communication skills
• Professional and approachable attitude
• Teamwork and collaboration
• Customer service skills
• Excellent attention to details

Receptionist at David Lloyd's club (2023-01 – 2025-01)

• Greeted and welcomed visitors, provided them with relevant information, and directed them to appropriate departments or individuals
• Managed incoming/outgoing calls, ensuring all inquiries and requests were handled in a timely and professional manner
• Maintained an organised reception area, ensuring cleanliness and tidiness
• Resolved customer complaints and issues, escalating them to the appropriate supervisor if necessary

Sales assistant at British Heart Foundation Charity (2022-09 – 2023-01)

• Restocked shelves
• Answered customer queries
• Kept store clean
• Developed communication skills
• Developed organisation skills
• Developed problem-solving skills

Nursing at Sandwell hospital (2022-01 – 2023-01)

• Was taught professionalism and responsibility
• Obtained active listening skills
• Respect for privacy and confidentiality
• Following health and safety protocols
• Working calmly under pressure

Law Degree in Law – Birmingham City University (2026-01 – 2028-01)

HND in Law and Practice – Birmingham City University (2024-09 – 2026-05)

GCSE in General Education (2017-01 – 2022-01)